Senior Claims Consultant

Berkley•West Hartford, CT

About The Position

The Senior Claims Consultant is responsible for managing a caseload of management liability and professional liability claims of moderate complexity and severity. This role requires a strategic, detail-oriented professional who can resolve claims efficiently and in accordance with company best practices and authority guidelines. The consultant will conduct thorough coverage analyses, assess liability and exposure, establish appropriate reserves, and participate in mediations and trials as needed. Collaboration with internal teams and external stakeholders—including agents, insureds, and legal counsel—is essential to ensure high-quality claims handling and exceptional service delivery. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; risk of radiation; and vibration. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The above job description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Requirements

Minimum of 5 years of experience in management liability claims handling or litigation, preferably as a coverage or employment attorney
Direct experience with Employment Practices Liability (EPL) essential.
Strong knowledge of insurance claims processes and the legal/regulatory environment
Proven analytical and decision-making skills within authority limits
Excellent written and verbal communication, negotiation, and interpersonal skills
Highly organized with the ability to manage priorities and seek support when needed
Detail-oriented with a commitment to accuracy and thoroughness
Ability to obtain and maintain required adjuster licenses within 90 days
Collaborative team player with a flexible, solutions-oriented mindset

Nice To Haves

Experience handling D&O, professional liability or Crime is a plus

Responsibilities

Analyze liability and damages to establish accurate reserves aligned with potential exposure
Evaluate complex coverage issues and draft clear, well-supported coverage position letters
Investigate, negotiate, and resolve claims with moderate supervision from the Chief Claims Officer
Appoint and manage outside counsel to ensure effective and cost-efficient claim resolution
Make sound decisions within assigned authority and escalate matters when appropriate
Oversee litigation management, including retaining counsel and approving payments within authority limits
Maintain accurate and comprehensive documentation in compliance with internal claims handling standards
Deliver outstanding service to both internal stakeholders and external clients
Support underwriting by providing insights into risk exposure and claim trends
Identify emerging issues or patterns that may have broader implications for the organization