Senior Claims Consultant (Commercial Lines)

Alliant Insurance Services•New York, NY

30d

About The Position

Partner with Producers on servicing existing accounts and soliciting new business. Provide clients with expert claims consultation and reviews on complex clients and claims. Identify and recommend process improvements to cost-effectiveness, compliance, and client servicing. Responsible for providing coverage and policy interpretation on complex claims for many lines of overlapping coverage and legal issues. Independent responsibility for managing and coordinating complex claims between production, carrier(s), lawyers, vendors, and other internal and external stakeholders. A particular expertise in Property coverage and large/complex Real Estate-specific clients. Experienced knowledge of other P&C coverages necessary. In depth understanding of, and comfort of working within a large brokerage team required.

Requirements

Bachelor's Degree or equivalent combination of education
Twelve (12) or more years of related work experience
Substantial experience with Commercial P&C claims handling and adjusting and prior brokerage experience required
Valid Property and Casualty Broker-Agent license or willingness to obtain within 90-days of start
In-depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques
Proficient in Microsoft Office products
Excellent verbal and written communication skills
Excellent negotiation skills
Good leadership, problem-solving, and time-management skills
Advanced analytical skills
Good planning, organizational, and prioritization skills
Ability and motivation to work independently and proactively
Ability to interface with executives – internal and external

Nice To Haves

Juris Doctor, CPA, or other professional license, strongly preferred
Possession of CPCU, AIC, and/or ARM or other property-specific designation, strongly preferred

Responsibilities

Manages claims status and prompts various parties, brokers, staff, clients, and adjusters to take the next step, including prepayment, partial payment, gathering information, and working with subrogation contacts.
Partners with client legal counsel on coverage, claims, and strategy for settlement.
Manages primarily medium to large, complex claims.
Manages and oversees claims data in the database, including claims updates, running claims runs, analyzing claims information, and preparing information for underwriting and/or client review.
Prepares coverage arguments for client advocacy and forms coverage positions as a client advocate.
Provides coverage/policy interpretation for large property and casualty claims.
Prepares and analyzes loss valuations.
Attends claims meetings with clients, carriers, legal counsel, and adjusters to review claim status and resolve and settle issues.
Provides follow-up calls and written correspondence and keeps records of all work done on behalf of our clients.
Partners with the client on case preparation and support as needed.
Uses negotiation skills to provide the best possible outcome for clients as needed.
Builds and establishes strong relationships with carriers, adjusters, and clients.
Develop training materials with a client and service team perspective for coverage reviews, loss reporting procedures, and claims guidelines in handling various situations.
Delivers claims training in person and client workspace as needed.