Senior Claims Advocate

Alera Group•Tacoma, WA

4h•$80,000 - $90,000•Remote

About The Position

At Alera Group, we help businesses navigate risk with confidence. Our Property & Casualty Claims teams play a critical role in supporting clients through complex and often high-impact situations. We’re hiring a Senior Claims Advocate to provide expert-level claims guidance, advocacy, and strategic support to our clients and internal teams. This role is ideal for someone who brings strong technical claims knowledge, thrives in a client-facing environment, and enjoys solving complex coverage and claims challenges. The Senior Claims Advocate serves as a key member of the claims team, providing hands-on support and advocacy for clients navigating the claims process. This role is responsible for managing claims activity, identifying coverage opportunities, and ensuring clients receive clear guidance and strong representation throughout the lifecycle of a claim. Success in this role looks like effectively resolving complex claims issues, delivering clear and confident client communication, and enhancing the overall client experience through proactive advocacy and expertise.

Requirements

3+ years of commercial claims experience (Property, Auto, General Liability, or similar lines)
Strong understanding of insurance coverage and claims processes
Experience analyzing claims and identifying applicable coverage across policies
Ability to communicate complex claims concepts clearly and confidently
Willingness to travel locally and overnight as needed
Active Property & Casualty License
Ability to obtain required licensure within 6 months of hire
Ongoing continuing education to maintain active status

Nice To Haves

Exposure to specialty lines such as Employment Practices Liability, Cyber, Crime, Professional Liability, or Directors & Officers
Experience presenting claims information to clients or internal teams
Progress toward or attainment of industry designations (e.g., AIC, CPCU, SCLA, CRIS)

Responsibilities

Serve as a trusted advisor to clients on claims-related matters, providing guidance and advocacy throughout the claims process
Identify all exposures related to a loss and determine applicable policies for claim submission
Research and analyze coverage to address complex claim scenarios
Explain policy coverage and claims outcomes clearly to clients
Create and maintain detailed claim tracking reports and spreadsheets
Proactively manage assigned claims inventory using task management systems
Problem-solve technical claim issues and collaborate with carriers to drive resolution
Ensure adherence to departmental standards and best practices
Schedule, prepare for, and participate in claim review meetings
Deliver claims presentations to client groups and internal stakeholders
Attend in-person meetings with clients and prospects as needed
Partner with Producers and service teams to maintain a positive client experience
Work closely with internal teams to align claims strategy with overall client service plans
Contribute to process improvements and team best practices
Stay current on industry trends, coverage developments, and claims practices