Senior Circulation Manager

Harford County Public Library•Abingdon, MD

1d•Onsite

About The Position

The Senior Circulation Manager is responsible for general operation of the circulation department of the Level II designated branch including supervising, scheduling, evaluating, and training circulation staff to ensure an exceptional customer experience. Meets minimum public service hours as defined by Library Administration, providing equal and free access to information, entertainment, and education

Requirements

Bachelor’s degree
Four (4) or more years of related job experience
Three (3) or more years of supervisory experience
Ability to work day, evening, and weekends hours
Ability to obtain and maintain a favorable criminal background report
Strong knowledge of Circulation department practices and principles
Knowledge of customer service practices and principles
Extensive experience resolving customer issues with an assertive and calm demeanor
Operate relevant computer systems, including hardware and software and office machines
Ability to learn to maintain and organize library materials
Ability to train staff, volunteers, and other people as assigned
Ability to prepare and maintain accurate records
Ability to be adaptable, flexible and patient with customers and staff
Previous cash handling experience
Strong communication skills, both verbal and written
Basic math and language skills

Responsibilities

Ensures the efficient and effective operation of the circulation department
Opens and closes the branch, as assigned
Prepares the money reports
Prepares pull-list materials and sends to appropriate location
Performs circulation tasks as needed to include material check-in and out, repairing damaged items, registering customers for library cards, and returning books to the proper shelf location
Resolves internal and external customer complaints
Negotiates fines and fees in accordance with established policies
Books meeting rooms
Troubleshoots branch machinery and computers, as necessary
Prepares schedule to ensure proper staffing levels are maintained
Oversees and manages the branch’s office supplies
Monitors departmental budget
Serves as a hiring manager and supervises assigned staff, as well as assigned volunteers
Oversees the training of staff and volunteers, as assigned
Administers the Performance Recognition System (PRS), the library’s performance evaluation system, in accordance with published guidelines
Approves annual leave and checks and tabulates timesheets for assigned staff
Prepares monthly reports, meeting agendas, and monthly schedules
Interprets and implements system-wide policies and procedures
Schedules and facilitates department/team meetings
Ensures staff receive and understand system and department communications via written or electronic format
Serves on committees and participates in workshops, seminars, and training as requested
Represents Library at various outreach activities, as needed
Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives
Learns new skills and technologies to retain proficiency in areas of expertise
Is dependable and punctual
Maintains a positive, friendly, and cooperative attitude and provides consistent customer service
Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual
Completes time sheet and other necessary forms and reports accurately and in a timely manner
Performs other duties as assigned