Senior Channel Solutions Consultant
About The Position
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. What You’ll Be Doing As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions.
Requirements
- Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models
- Ability to evangelize, train, and promote technical solutions across partner and customer audiences
- 5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role
- Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar
- Strong understanding of CX best practices, industry trends, and enterprise customer expectations
- Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP)
- Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP
- High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA
- Experience developing proposals and building ROI models
- Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders
Responsibilities
- Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives
- Educate and collaborate with Channel Partners and TSDs on PolyAI’s capabilities, value proposition, and ideal customer profile
- Identify expansion opportunities and new prospects within existing partner install bases
- Guide partners through requirements gathering and evaluation processes for Conversational AI solutions
- Deliver training sessions, Lunch & Learns, and structured partner enablement programs
- Represent PolyAI at conferences and industry events
- Contribute to blogs, podcasts, and other thought leadership initiatives
- Craft and present compelling business and technical narratives to prospects and customers
- Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation
- Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires
- Travel to partner sites and conferences as needed (up to 60%)
Benefits
- Participation in the company’s employee share options plan
- 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
