Senior Change Manager

HSBC • Buffalo, NY

3d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As a Senior Change Manager, you’ll play a pivotal role in leading and governing Change Enablement processes across our US operations. You’ll ensure our policies, procedures, and best practices are consistently followed, while identifying opportunities to enhance operational efficiency and drive process improvements. You’ll be the go-to expert for Change Enablement, collaborating with regional teams, technology colleagues, and business partners to deliver high-quality change outcomes.

Requirements

• Proven experience in Change Enablement, ideally within a highly regulated environment
• Strong leadership and people development skills
• Excellent stakeholder management and collaboration abilities
• Analytical mindset with advanced Excel skills; knowledge of ServiceNow, Qliksense, and Performance Analytics is a plus
• Experience with or interest in Gen AI applications for business process improvement
• Confident communicator, able to present insights and recommendations to diverse audiences

Responsibilities

• Champion and govern Change Enablement processes, ensuring compliance with policies and regulatory requirements
• Lead process improvement initiatives to enhance operational efficiency and align with business needs
• Manage escalations and priority requests from senior leadership
• Evaluate change impacts and organisational readiness to mitigate risks
• Oversee the Change Advisory Board (CAB) process, leveraging diverse expertise and driving process improvements
• Review and enhance change requests, ensuring high standards of quality and remedial actions are addressed
• Provide insightful management information (MI) reports and communicate findings effectively to stakeholders
• Build and maintain strong working relationships with technology teams, business partners, and regional stakeholders
• Coach and mentor team members, fostering a culture of continuous improvement and professional development
• Explore and apply Gen AI use cases within Change Enablement (no technical implementation required)

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees