Senior Change Delivery and Process Optimization Manager

Truist Bank • Charlotte, NC

15d

About The Position

Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. Also responsible for supporting evaluation and assessment of new initiatives to provide preliminary level of effort, feasibility of execution and alignment to execution roadmap.

Requirements

• Bachelor’s degree in Business, or equivalent education or related training.
• 10+ years of experience in consulting, project management or process improvement related role.
• 5+ years of proven supervisory/management experience with focus on leading diverse teams and capabilities.
• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
• Advanced understanding of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Experience in leading tool implementation with a cross-functional stakeholder group.
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to build relationships, influence others and facilitate difficult conversations with leadership.
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change.
• Ability to travel as needed, occasionally overnight.

Nice To Haves

• Master’s degree in Business or related field.
• Five years of experience in the financial services industry or consulting.
• Agile or Project management Professional (PMP) certifications.
• Process Improvement Professional (e.g. Six Sigma certification).

Responsibilities

• Manages the intake, planning, business readiness, and execution of assigned initiatives; Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
• Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
• Supports the Business Relationship Leader by being a part of the Business Relationship Team in evaluating and assessing new initiative requests and providing solutioning guidance and advice.
• Leads the preliminary assessment of the level of effort, feasibility of execution based on capacity of platform teams and coordinated review of platform roadmaps to provide initial execution sequencing.
• Partners with Technology, Product Managers and Portfolio Management team to support portfolio prioritization, optimization and trade-off decisions.
• Leads team to monitor operational quality, identify trends, systematically review components of processes/programs and performance to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identifies and systematizes best practices to reduce unnecessary process variation and improve service quality and efficiency.
• Works closely with the management team to ensure all operational and administrative functions are being properly executed in accordance with best practices.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees