Senior Manager Process Optimization & Enablement

Staples Inc. • Framingham, MA

8h

About The Position

Staples is business to business. You’re what binds us together.
The Process Optimization & Enablement team is dedicated to streamlining and enhancing the end-to-end Staples Own Brand product creation and change processes. By fostering deep cross-functional collaboration, we drive systematic improvements that deliver complete, sellable goods efficiently across all channels. Our team embeds data-driven decision-making, strengthens execution, and champions operational excellence within the Private Brands ecosystem—ensuring faster time-to-market, higher quality, and improved customer outcomes.
As Senior Manager, Process Optimization & Enablement, you will play a pivotal role in transforming how Staples Own Brand products are developed, changed, and launched. You will lead enterprise-level initiatives that reduce cycle times, elevate quality, and enable scalable growth. This position empowers you to influence cross-functional teams, embed continuous improvement into daily operations, and deliver measurable business impact across merchandising and private brands.

Requirements

• Strong analytical skills with the ability to translate insights into actionable solutions for end-to-end process improvement
• Exceptional communication and stakeholder management, capable of influencing without direct authority and enabling change adoption
• Proven leadership in driving milestones, closure, and sustained adoption through collaborative teamwork
• Root-cause orientation and a talent for designing scalable, customer-centric solutions that improve sellability and readiness
• Experience facilitating training, workshops, and cross-functional initiatives that elevate operational standards
• Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, Industrial Engineering, Information Systems, or a related field
• 8+ years in process improvement, operations, project management, or business optimization
• Experience applying Lean, Six Sigma, or structured problem-solving frameworks.
• Demonstrated success in leading cross-functional initiatives and enabling change adoption.
• Experience with workflow and process design, mapping and/or automation.

Nice To Haves

• Lean Six Sigma Green Belt Cert. (preferred) or Black Belt Cert. (highly preferred)
• Master’s degree (MBA, MS in Operations/Analytics/Engineering) preferred
• 2+ years supporting Private Brands, CPG, retail product development, or product lifecycle management processes
• Experience working with PLM/PIM/item master/workflow systems and delivering tooling enhancements (automation, validation rules, integrations, alerts)
• Background in process mining or advanced operational analytics (e.g., event logs, bottleneck analytics, throughput/cycle time decomposition)
• Demonstrated success leading organizational change in dynamic environments

Responsibilities

• Streamlining and optimizing product creation and changing processes to deliver complete, sellable goods efficiently across all channels.
• Embedding milestone-based progression and measurement frameworks into workflows to improve transparency, predictability, and accountability.
• Applying Six Sigma or related methodologies and process mapping to identify root causes, implement improvements, and raise quality standards.
• Leading automation and tooling enhancement initiatives to reduce manual effort and improve accuracy.
• Driving change management strategies, training, and rollout across stakeholder teams, ensuring adoption of new workflows and standards.
• Delivering measurable improvements in project turnaround time, cross-functional alignment, and operational excellence.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior