Senior Change & Configuration Analyst

General Dynamics Information Technology

14d • Onsite

About The Position

Check out this great opportunity to join one of GDIT’s longest standing and continuously growing programs! The US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a program supporting DoD intelligence information sharing regarding current and emerging global threats to mission and coalition partners. With an internationally dispersed team supporting each combatant command, the US BICES-X team directly supports the war fighter and their missions. We are seeking a driven professional with a passion for solving real world issues on a cross-functional team to join our Change Management team– please read below!

Requirements

• 5+ years of IT Change Management experience required.
• Must possess a SECRET Security Clearance.
• ITIL V4 Foundation or possess equivalent higher certifications.
• BA/BS or equivalent experience
• Utilization of ITSM tool, ServiceNow, SCSM, or remedy.

Nice To Haves

• ServiceNow knowledge including: Operating as fulfiller Change, Asset and CMDB models Designing workflows and processes
• Ideal candidate will have experience in: Utilizing Tableau, JIRA SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
• Using Pivot tables in Excel
• Experience tracking and reporting on the progress of change requests
• Experience facilitating technical exchange meetings and approval of change requests
• Knowledge and demonstrated understanding of best practices for maintaining comprehensive and accurate documentation

Responsibilities

• Provides change management support to assigned projects.
• Analyzes and processes complex engineering change requests (CRs) to determine the impact on the overall system.
• Ensures change control and configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates.
• Assists with the improvement of change management processes and ServiceNow workflows based on program requirements.
• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding change and configuration management procedures.
• Develops process documentation and knowledge articles to assist colleagues with understanding of change management
• Serves as local Subject Matter Expert (SME) for Change Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
• Provides guidance and attends and participates in weekly Technical Review Board and Change Advisory Board (TRB/CAB) meetings.
• Processes service request and change request tickets using ServiceNow or similar ticketing tool including requests to change the authorized product list (APL) and update the configuration management database (CMDB)
• Completes Change and Configuration Management audits for ServiceNow ticket actions
• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
• Updates existing configuration databases.
• Ensure all internal change management and configuration management processes and procedures have been followed.
• Participates in special projects as required

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees