Senior Catering and Events Manager

Pyramid Global Hospitality

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Banquet team as a Senior Catering and Events Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Senior Catering & Events Manager is a leadership position whose main role is to be a liaison between the Group’s main contact and the Sales Department. This individual’s primary goal is to ensure the success of the meeting and event specifications as contracted by the client. They will work closely with the client during the pre-planning phase of the program and be on site during the event to ensure successful execution and client satisfaction. This individual must have a creative flare to suggest program enhancements for a memorable attendee experience, striving to earn the loyalty of the client for future business. They must work closely with operational departments in advance and during the event to communicate all details and share expectations, ensuring a successful event & positive experience for all attendees. The post meeting follow-up is extremely important regarding billing and feedback.

Requirements

Bachelor’s degree and/or 5 years of hotel sales or event services experience.
Customer focused attitude.
Strong communication skills, both written and verbal.
Computer proficiency in Microsoft Office and resort POS & PMS systems.
Confident and professional appearance.
Adept problem-solving skills and resourcefulness in dealing with challenging situations.
Ability to work well under pressure and as a team with co-workers.
Sound time management skills; Being able to work on multiple projects.

Responsibilities

Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
Communicate accurately to operations the details needed to satisfy the contract and client needs.
Lead banquet event order meetings.
Prepare for and attend all applicable pre-cons and post-cons.
Arrange for VIP amenities to be delivered.
Check on functions regularly as they are being executed for groups.
Prepare and send advance brochures/menus to prospective customers.
Prepare and receive cash deposits, billing and payments.
Sell liquor in accordance with state liquor laws.
Work with Culinary team in menu planning to maximize revenue based on customer budget.
Work with group sales on menu planning in order to maximize food and beverage revenues from groups.
Execute guarantee and cut-off policies.
Create, review and revise rooming lists and VIP lists.
Prepare letters, proposals, BEO’s, thank-you notes, etc.
Pre-check room setups, prior to arrival of the group.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Manage the event diary and adjust space in order to ensure maximum potential revenue.
Respond to requests by Meeting Planners immediately.
Maintain price integrity both in rooms and food and beverage.
Manage existing accounts and follow up with client re-solicitation to capture future business.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Pyramid Global Lead Referral Program.
Actively seek business opportunities for other company-managed hotels.
Meet or exceed goals set by the DOS, DOC and/or DOCS.
Effectively supervise team to reach goals that have been set.
Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
Report all unsafe conditions immediately.