Senior Casualty Claims Representative

Western National Group & Umialik Insurance • Anchorage, AK

18h • $69,615 - $95,749

About The Position

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Casualty Claims Representative to join our team! The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

Requirements

• Strong understanding of industry practices, standards, and claims concepts.
• Prior claims experience with a strong preference for commercial lines claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Bachelor’s degree or equivalent experience in lieu of degree acceptable.

Nice To Haves

• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management.
• Customer Service oriented.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong coverage analysis skills.
• Exceptional writing skills.

Responsibilities

• Handles moderate to high complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution, and recognizes claim file exposures and escalates appropriately.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.
• Maintains appropriate reports to ensure the status of claims is clearly documented.
• Provides direction to outside resources.
• Acts as a resource to other members of the team.
• Makes well-reasoned recommendations to management on claim plan of action.
• Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems.
• Finds solutions using a systematic, multi-step approach.
• Primarily responsible for developing improvements and innovations to enhance performance.
• Conducts regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization.
• Conducts regular contact with outside vendors.
• Performs special projects and other duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees