Senior Casualty Claim Representative

Hybrid or Remote•Hastings, MI

10h•Hybrid

About The Position

The Senior Casualty Claims Representative investigates, evaluates, and resolves routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.

Requirements

5+ years of progressively responsible experience handling casualty claims, ideally in a commercial lines setting.
Excellent verbal and written communication skills.
Demonstrated critical thinking, sound judgment, and customer service orientation.
Ability to manage conflict, navigate sensitive situations, and work independently.
Proficiency in claims systems and documentation tools.
Commitment to continuous improvement and professional development.

Nice To Haves

Bachelor’s degree preferred; equivalent insurance education and experience may be considered.
Industry designations such as AIC, SCLA, or CPCU (or active progress toward one).

Responsibilities

Manage a personal caseload of casualty claims within company policy and legal guidelines.
Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process.
Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed.
Investigate, evaluate, and settle claims promptly and fairly.
Identify and pursue salvage and subrogation opportunities to minimize loss.
Use authorized tools and systems to document, estimate, and support claim decisions.
Establish and maintain accurate case reserves based on current knowledge and anticipated outcomes.
Monitor vendor services to ensure only necessary and cost-effective work is performed.
Support less experienced claims staff with technical guidance as appropriate.
Share relevant claim insights with internal partners (e.g., Underwriting, Loss Control).
Participate in departmental projects and serve on committees or special assignments as needed.