Senior Case Supervisor
About The Position
Adult Protective Services (APS) is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older who, because of mental and/or physical impairments, are unable to do the following: (1) meet their essential needs for food, shelter, clothing or medical care; (2) secure benefits and entitlements; (3) protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation. Furthermore, they are in need of protection from actual or threatened harm, neglect or hazardous situations, and they have no one available who is willing and able to assist them responsibly. APS establishes appropriate safeguards to protect a given individual’s resources, safety or health, and stabilizes the situation. APS ensures that medical and psychiatric services, eviction prevention, financial management, home care, legal services and as last resort, guardianship services are provided. Case managers and their supervisors provide the case management to assess client risks and establish services to address them. Adult Protective Services (APS) is recruiting one (1) Supervisor III (SS) to function as a Senior Case Supervisor who will:
Requirements
- APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR II (SOCIAL SERVICE) CIVIL SERVICE TITLE
- A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.
Responsibilities
- Oversee, coordinate, monitor, and reviews the activities of the multi-faceted units under their jurisdiction and report operational and programmatic problems to the Deputy Director
- Develop and initiates appropriate corrective action plans based on identified problematic situations and/or deficiencies in the unit, staff, and program(s); provides evaluations of initial results making amendments as necessary; notified Deputy Director/Director on a continuous basis in order to relay all operational and/or programmatic problems pertaining to the unit.
- Prepare weekly reports to the Deputy Director/Director based on a thorough analysis of compiled statistical information derived from APSNet reports, Supervisory reports, Daily Activity Logs, etc.; prepares reports on all cases when an eviction takes place and gives final approval.
- Administer and assist in the development of training curriculum for staff and in some instances leads in the presentation of interdisciplinary and informational seminars for staff or inter/intra agencies.
- Monitor and keeps an active control of all referred cases including eviction cases, maintains internal controls and reviews periodic staff reports for internal consistency to ensure the units’ adherence to various local, State and Federal regulations, guidelines, and mandates.
- Consult with case Supervisors providing advice and interpreting policies and procedures in order to resolve problems and explain agency operations; notifies borough Deputy Director/Director on a continuous basis in order to relay all operational and/or programmatic problems pertaining to the unit.
- Interface with Housing Preservation and Development (HPD), New York City Housing Authority (NYCHA), the City Marshal's Office, Family Independence Administration (FIA) and other cooperating agencies in the processing of cases and direct the follow-up of cases that involve abuse and neglect with Law Enforcement, District Attorney Office, Enhanced Multi-Disciplinary Teams, etc. Follow up with special services for Children for those cases involving abuse and neglect; establish direct liaisons with various programmatic support units such as RAU and CityFheps – approving all applications submitted to ensure the appropriate and expeditious delivery of services.
- Implement standard supervisory functions (ie. staff evaluation, work assignment schedule, etc.); serve as review officer for subordinate staff at all levels and therefore develops and revise designs for new and existing staff projects; authorizes the availability of resource listings to be used by subordinate staff.
- Serve as a spokesperson for the unit by communicating and interpreting the unit’s goals and policies to various agencies and organizations.
- Participate in the formulation of internal policies and procedures as they relate to the unit and its cases.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
101-250 employees
