Senior Case Manager

University of North Georgia • Dahlonega, GA

46d • Onsite

About The Position

The Senior Case Manager serves as the lead non-clinical (non-confidential) case manager for Student Care and Outreach and acts as the primary case manager for the university's Behavioral Intervention Team (BIT). BIT is a multidisciplinary group that responds to students exhibiting disruptive, troubling, or threatening behavior toward themselves or others. This role requires sound judgment, compassion, and a student-centered approach to addressing referrals and coordinating care. Located on the Dahlonega campus, the Senior Case Manager supports students across all six UNG campuses, including online learners, and reports to the Associate Dean for Student Care and Outreach. This position is guided by UNG's Students First. Always. commitment and supports the Division for Student Engagement and Success's four pillars of student success: Sense of Purpose, Belonging and Engagement, Academic Achievement, and Well-being. In alignment with the Office of the Dean of Students' mission, the Senior Case Manager advocates for and supports students as they pursue their goals at UNG. The role helps students navigate complex life circumstances, university policies, and processes, while promoting integrity, safety, and well-being across the campus community.

Requirements

• Master's degree required in social work, higher education, counseling, or related field.
• Minimum three (3) years of working with student issues to include but not limited to Residence Life, Orientation, Advising, Student Counseling, or Case Management required.
• Familiar with support services within a higher education or community setting to assist students/client.

Nice To Haves

• MHFA or QPR certification preferred.
• Experience working on a Behavior Intervention, CARE, or Threat Assessment Team preferred.

Responsibilities

• Serve as standing member of BIT for all UNG campuses; attend all scheduled BIT meetings, assist with preparing BIT agendas, present relevant cases, and coordinate direct student care efforts through the BIT structure.
• Manage a caseload ranging from mild to critical level concerns, providing consistent follow up to students and referring parties and assist with triaging of cases reported to Office of the Dean of Students.
• Facilitate referrals for treatment, assessment, and other services for students who face complex issues and crisis (e.g., trauma, hospitalization, suicidal ideation, substance abuse concerns, physical and mental health concerns, etc.) that could affect their ability to be successful at UNG.
• Provide advocacy for students, with instructors as appropriate, ensuring their needs are communicated and addressed.
• Foster partnerships with external community agencies and care providers as appropriate.
• Maintain student case files in Maxient, ensuring case notes and other records are maintained in accordance with university policies and federal and state regulations.
• Deliver proactive messaging and educational outreach to promote student well-being, mental health awareness, academic resources, academic best practices, and more.
• Assist with data analysis to identify and assess evolving issues impacting student success and effectiveness of intervention models and resource delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services