Senior Case Manager

ServiceNet•Northampton, MA

17d•$22 - $23•Hybrid

About The Position

DESE/DDS Program Coordinator (Senior Case Manager) Location: Western Massachusetts Communities; main office in Northampton Full-Time Pay Range: $21.53 - 23.13/hour Schedule: Monday - Friday, 8 hours daily, between 9a-5p with flexibility to meet case load needs, adjusting hours as needed. Position is hybrid with some admin and meetings provided remotely, but ability to report to office when needed and in-person outreach supports are also required throughout Hampden, Hampshire, Franklin, and Berkshire Counties. ServiceNet, a leading Human Services Agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. DESE/DDS Program partners with families to create and coordinate supports within the family home and is highly collaborative with other team members. The DESE/DDS Program Coordinator performs a variety of duties to support families with school-age children, teenagers, and young adults with intellectual disabilities and/or autism by providing family supports, recruiting in-home service providers, collaborating with larger team memers, and co-supervising a small team of Case Managers to provide services to families.

Requirements

Bachelor's degree preferred or education equivalent to a 4-year college degree. High School Diploma/GED required.
Knowledge of autism and/or intellectual disabilities and support models.
Experience with case & healthcare activities coordination.
Over 3 years supporting adults and/or children with autism and intellectual disabilities.
Vehicle, valid driver's license and motor vehicle record required.

Nice To Haves

Family support experience a plus.
Supervisory experience or clear readiness to supervise is a plus.

Responsibilities

Ensure proper supervision of staff to meet programmatic needs in collaboration with Director of Operations.
Provide support to families: gets to know families and children supported; makes family visits; develop support plans/ goals; provides information on resources and services; maintain contact and ongoing support as needed; connect families with other families for support.
Work with family and staff to promote community integration.
Develop and track family contracts and budgets.
Maintain accurate records for billing, data collection and family plans.
Coordinate recruitment and credentialing of contracted service providers.
Participate in recruitment and support of providers.
Maintain communication and coordinate with other agencies.
Serves as liaison with local DDS staff.
Assist Directors in development of organization procedures and best practices to improve program efficiency and quality of services.
Be able to work both independently and in close collaboration with team members when needed.