Senior Case Manager Patient Match, CMF

Acumed•Addison, TX

47d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Job Scope The Senior Patient-Matched Case Manager - CMF is responsible for managing the end-to-end workflow of Acumed's patient-matched oral and maxillofacial, neurosurgical, and chest wall reconstruction cases within the Acumed Digital Surgery group. This role supports the entire lifecycle of patient-specific surgical cases—from data reception and digital planning to design, manufacturing and product delivery. The Senior Case Manager ensures all cases meet surgeon design requirements, are completed accurately and on schedule, and comply with Acumed's Quality Management System. This role combines direct collaboration with surgeons and sales teams with hands-on execution and coordination of the patient-matched workflow. The Senior Case Manager also serves as a subject matter expert in Acumed's CMF patient-matched workflow, supporting process improvement, team training, and operational scalability to enable the continued growth of Acumed's patient-matched business.

Requirements

Bachelor's degree in biomedical engineering, Mechanical Engineering, or related field.
4-6 years of experience in patient-specific device workflows, surgical planning, or 3D modeling (preferably CMF or cranial applications).
Experience managing patient-matched cases in a regulated medical device environment.
Proficiency in Materialise Mimics, 3-Matic, Dolphin, or equivalent 3D software.
Experience reviewing and processing CT/CBCT imaging data.
Familiarity with ISO 13485, FDA 21 CFR 820, and related quality documentation.
Proficient in Microsoft Office.
Strong organizational skills and attention to detail with the ability to manage multiple cases under tight deadlines.
Excellent written and verbal communication skills.
Customer-focused, collaborative, and adaptable to changing priorities.
Flexible scheduling to support surgeon planning sessions.
Fluency in English

Nice To Haves

Spanish proficiency preferred.

Responsibilities

Oversee and prioritize case progression through all phases of the patient-matched CMF workflow, from order initiation to product delivery, ensuring on time completion.
Serve as the primary point of contact for surgeons, sales representatives, and internal teams throughout the lifecycle of each case.
Coordinate with third-party suppliers, planners, and manufacturing teams to ensure timely case completion.
Review DICOM imaging datasets (CT/CBCT) and identify relevant anatomical structures.
Perform or review segmentation, surgical planning, and implant design using Materialise Mimics, 3-Matic, and Dolphin.
Conduct CMF surgical planning sessions with surgeon customers.
Perform quality checks to ensure accuracy of planning and design outputs.
Document and archive all case data in accordance with Good Documentation Practices and Acumed's QMS.
Provide technical support and guidance for Acumed's patient-matched customer portal via phone, email, and web meetings.
Train and mentor new team members on workflow and digital planning processes.
Collaborate with Quality, Regulatory, and Engineering teams on process validation, new product introductions, and continuous process improvement initiatives.