Senior Case Manager II

Volunteers of America Los Angeles•Los Angeles, CA

4d•$29 - $30

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $28.65 - $30.16 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Current TB screening and Immunization Records (within 5 days of hire)
Copy of Current Professional License (if applicable)
Current BLS Certification (within 15 days of hire)
Valid Real Driver's License or US Passport
Completion of all required trainings (within 30 days of hire)
Bachelors degree from an accredited institution in the social sciences or family therapy.
Completion of VOALA Case Management training within 6 months of hire.
Two years of demonstrated case management experience with high needs/high intensity of service populations.

Nice To Haves

Masters Degree (Social Work or related)
Experience in supervision or lead role preferred
HMIS navigation

Responsibilities

Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
May make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management Team
Audit case file on a regular basis for completeness and accuracy
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needs
Participates and assists with outreach events
Other duties as assigned
Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
Responsible for intake, assessments, service planning and service delivery
Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
Collaborate with other service providers to link participants to community resources and supportive services
Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
Develops, performs, and assists with workshops pertaining to veteran households needs
Participates and assists with outreach events
Other duties as required and may be subject to change