Senior Care Advocate
About The Position
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview Assist the PACE IDT in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high-quality, customer service skills. The focus is on assisting participants with inquiries, service requests, eligibility issues (Medi-Cal and Medicare), complaints, and appeals. Responsibilities also include documentation and processing participant incident reports, processing involuntary disenrollments, and facilitation of on-site satisfaction surveys and other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources as needed. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established State and Federal regulations.
Requirements
- High School diploma or equivalent with a minimum of 2 years’ customer service experience required.
- Knowledge of Medi-Cal, Medicare, and Social Security benefits is required.
- A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Nice To Haves
- Bachelor’s degree preferred.
- PACE program knowledge is preferred.
- Experience in PACE operations managed care operations, or other healthcare settings serving the frail or elderly is preferred.
- Bilingual Spanish/English, Chinese/English, or another second language is strongly preferred.
Responsibilities
- Assist the PACE IDT in the coordination of essential PACE services
- Promote participant satisfaction and retention via consistent, high-quality, customer service skills
- Assist participants with inquiries, service requests, eligibility issues (Medi-Cal and Medicare), complaints, and appeals
- Documentation and processing participant incident reports
- Processing involuntary disenrollments
- Facilitation of on-site satisfaction surveys and other center-wide participant experience activities
- Assist participants and families with linkage and referrals to community resources as needed
- Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established State and Federal regulations.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
