Customer Care Advocate

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Customer Care Advocate will bring innovative solutions to our customer service operations. In this role, you’ll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.

Requirements

2+ years of customer care experience
Proficiency in Microsoft Office
Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting
A team-oriented, collaborative mindset with a friendly, proactive attitude
Strong decision-making skills with the ability to complete complex tasks in a timely manner while working independently
Comfortable working across global teams and diverse customer bases
Demonstrate intellectual curiosity

Responsibilities

Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience
Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions
Analyze and report on service and quality performance; identify and implement improvements for greater efficiency
Deliver world-class customer service to Four Hands clients and internal teams
Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures
Build strong cross-functional relationships to support seamless service and communication
Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence
Continuously seek opportunities to improve customer satisfaction and internal processes
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey