Customer Care Advocate

Zenith American Solutions•San Francisco, CA

9d•$25

About The Position

Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Requirements

High school diploma or equivalent.
Minimum of 6 months experience in customer service; basic knowledge of benefits preferred.
Possess a strong work ethic and team player mentality.
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to communicate clearly and professionally, both verbally and in writing.
Solid organization skills with strong detail orientation and listening skills.
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
Proficient PC skills, including MS Word and Excel.
Able to maintain excellent attendance and punctuality.

Responsibilities

Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner.
Escalate issues as appropriate.
Perform administrative and clerical tasks.
Consistently meet established performance standards, including quantity and quality call standards.
Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions.
Consistently demonstrate excellent attendance and punctuality.
Perform other related duties and special projects as assigned.