Senior Business Technology Specialist

Raymond James•Saint Petersburg, FL

13d

About The Position

Under limited supervision, analyzes current business processes and identifies opportunities that result in improved client service, cross-site consistency, increased operational efficiencies and/or cost savings. Designs and implements PC/application solutions to fulfill the changing needs of Operations. Diagnoses and restores applications and other internal Operations tools. Communicates progress to clients in a timely manner and completes tasks in sufficient time to minimize disruption to business operations. Develops technical documentation and user manuals for all applications and performs initial associate onboarding laptop/network access training.

Requirements

Knowledge of Company’s working structure, policies, mission, and strategies.
Principles, practices, and procedures of internal systems and processes.
Key internal and/or external contacts to request assistance from or utilize expertise.
Basic OS and domain network operations, peripheral set-ups, and troubleshooting.
Skill in Problem solving sufficient to recognize and detect work errors and correct them, or offer resolution.
Critical thinking and analysis capabilities to solve technical problems.
Excel, Access, VBA, SharePoint applications
Ability to Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment.
Constructively work under stress and pressure and produce a high volume of assignments using strong organizational and time management skills to meet deadlines.
Be self-motivated with strong sense of creativity and ability to work independently with confidence.
Promote team cohesiveness, cooperation and effectiveness.
Select and employ the correct business requirements gathering technique for each project
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Think logically and to analyze and solve problems.
Continually train on existing and emerging technologies.
Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology
General Experience - 7 to 12 months

Responsibilities

Creates custom processes/solutions for business end user needs, both physical and remote.
Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment and oversees all access to network and bank applications.
Reimages and stages bank computer applications on all new laptops.
Provides end user support for all bank departments and dedicated support personnel.
Provide physical network switch assistance for bank building ethernet wiring from switches to the workstations.
Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech phone line, and Service Now queues.
Oversees all bank access multifactor authentication requirements and monitors/remediates assets out of compliance.
Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or Access).
Maintains working knowledge of business processes/interfaces with end-users to gather system requirements as needed; analyzes and reviews information requirements for ongoing reports and comparisons as needed.
Administers dedicated bank file share servers and produces quarterly access permissions reporting for auditing processes.
Creates and develops ad hoc reports under short timeframes and with minimal direction and supervision.
Reviews reports for accuracy and reasonableness and determines when information needs further review.
Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow.
Identifies and corrects OS system or application settings and defects.
Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction.
Performs other duties and responsibilities as assigned.