Senior Business Technology Consultant /Virtual Chief Information Officer (vCIO)
About The Position
MainSpring is an award-winning cybersecurity & IT managed services firm headquartered in the Washington D.C., Maryland and Virginia area. We’re looking for an experienced, passionate business technology executive to provide fractional CIO support for business, non-profits and associations looking to meet their mission through technology transformation. The Senior Business Technology Consultant / vCIO position works closely with a variety of clients to align IT to their business goals. This role requires management and oversight of multiple accounts simultaneously. The experienced senior consultant should be energetic, driven, and ready to proactively advise clients in the areas of strategic planning, risk management and business process improvement. This position is measured on overall client satisfaction and retention, as well as recommended solutions that improve clients’ productivity as well as risk reduction. Continuous communication that ensures client expectations are met is vital.
Requirements
- Minimum eight (8) years of IT-related experience, demonstrating leadership skills, as well as broad knowledge of IT best practices in the small business industry
- Bachelor’s degree in a related field (preferred)
- Demonstrate strong business acumen, with a deep understanding of technical concepts and industry trends
- Experience consulting for small and medium-sized organizations. Consultative sales experience is a plus
- Ownership of client issues and initiatives. Represent client interests to internal teams.
- Strong organizational skills are required with the ability to manage projects from multiple departments and the ability to set customer expectations.
- Strong problem solving and conflict resolution, with the ability to multitask several client initiatives simultaneously self-driven and highly motivated with a positive attitude
- Experience in security compliance or other technology-based compliance areas
- Possess a strong IT knowledge that includes a focus on new technologies and trends
- Ability to identify inefficiencies within business process
- Ability to measure the impact of technology decisions
- Excellent written and interpersonal communication skills. Experience with public speaking and presenting to clients
- Committed to quality, and ongoing process and procedure improvements
Responsibilities
- Understand clients’ strategic goals and objectives and establish a long-term IT strategy and plan that aligns with their business focus
- Travel to client sites in the DC-MD-VA metro area to meet with C-level executives and decision-makers to recommend technology improvements that align with organizational initiatives
- Manage client accounts, beginning with the initial onboarding phase as well as monthly, quarterly, and annual business reviews
- Foster business relationships with an emphasis on impacting clients’ missions
- Work with business executives to identify workflow and operational challenges and recommend solutions that create greater efficiencies
- Proactively determine client IT needs and create an accurate technology roadmap and operating technology budget
- Assist in coordinating and communicating the results of internal audits via written reports and oral presentations to MainSpring management
- Lead communications in coordinating customer emergencies and issues
- Retain clients by delivering customer satisfaction
Benefits
- Medical, Dental and Vision coverage for employee and family
- 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
- Health Reimbursement Account (HRA) w/ medical coverage
- 7 Paid Holidays + 1 Floating Holiday
- Paid Time Off (PTO)
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Referral Program
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Promotion and Advancement Tracks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
