Senior Business Systems Support Lead

CoreWeave • Sunnyvale, CA

1d • $165,000 - $242,000 • Hybrid

About The Position

The Senior Business Systems Support lead is a technical leadership role responsible for the stability, optimization, and continuous improvement of business systems across Finance , Accounting, Operations. The role combines technical expertise in system configuration and integration with strong leadership of global/offshore resources. This position is accountable for developing scalable intake and classification processes, ensuring effective prioritization, and driving innovation through automation and AI.

Requirements

• 5+ years as a NetSuite Administrator or Analyst, with at least 1 year as a lead.
• Bachelor’s degree in Information Systems, Computer Science, Finance, or related field is preferred.
• Proven experience managing global/offshore technical teams.
• Strong knowledge of intake and triage frameworks; experience implementing ITSM or similar practices in an IT business systems context.
• Ability to create/modify fields, Saved Searches, reports, Pdf forms and help close processes.
• Good knowledge of key modules in Netsuite - ARM, Fixed Assets, Inventory, Lease Accounting, Procurement , Squareworks
• Proven ability to work independently with strong problem-solving and root cause identification skills
• Ability to adhere to SOX compliance requirements in access controls, change management, User access review reports.
• Gather audit evidence and reports for SOX compliance.

Nice To Haves

• Additional experience as admin for Ramp, Navan, coupa, SFDC etc is a plus.

Responsibilities

• Develop and maintain intake, triage, and classification processes to improve efficiency and prevent recurring issues.
• Collaborate with business stakeholders to align support and optimization activities with broader system roadmaps and business strategies.
• Establish and monitor KPIs for system performance, resource effectiveness, and stakeholder satisfaction
• Troubleshoot production issues, help close-related activities and maintain tight SLAs.
• Configure incremental changes to workflows, saved searches, dashboards with a constant focus on quality.
• Follow IT SOX processes - Access controls, Change management, Quarterly Access reviews, leveraging tools like Fastpath.
• Identify and implement AI, automation, and self-service opportunities to reduce manual work and improve user experience.
• Establish and monitor KPIs for system performance, resource effectiveness, and stakeholder satisfaction

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees