Senior Business Systems Analyst - Facilities and Real Estate

Publix Super Markets•Lakeland, FL

58d•Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership. Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs - build the future of technology for Publix. Join the Publix Technology Team as a Senior Business Systems Analyst, where you'll be part of a fast-paced, collaborative group supporting the Facilities and Real Estate department. In this role, you'll partner with enterprise teams, business stakeholders, and product managers to analyze requirements and write user stories that drive feature development. Your work will focus on delivering solutions that prioritize user experience, accessibility, performance, quality, cross-system dependencies, and scalability. Under general guidance, you will lead the development of project plans, manage timelines and deliverables, monitor performance, and create implementation strategies for highly complex technology solutions. The ideal candidate will be technically proficient and possess strong analytical, planning, problem-solving, writing, and presentation skills. This includes the ability to communicate effectively with management, peers, technology vendors, and business unit customers.

Requirements

Bachelor's degree in computer science, Business, or a related analytical field, or equivalent experience
5+ years of experience as a Business Systems Analyst, including identifying business processes and supporting process improvements
5+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment
5+ years of experience analyzing problems and translating them into effective solutions
3+ years of experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
3+ years of experience translating complex business needs into clear technical requirements and user stories
3 + years of experience working in cross-functional teams with developers, QA, UX designers, and product owners
Must have excellent written and verbal communication skills
Working knowledge of the Software Development Lifecycle (SDLC), with the ability to operate effectively within defined roles and responsibilities

Nice To Haves

Knowledge of infrastructure and systems concepts
Experience performing data analysis by creating and executing queries, interpreting results, and communicating findings to both technical and business audiences
Experience working as a Scrum Master within an Agile Scrum framework and applying it to product development and delivery
Experience with real estate or facilities management systems (e.g., IWMS, lease administration platforms, space planning tools)
Familiarity with cloud platforms such as Azure or AWS
Experience with business intelligence tools (e.g., Power BI, Tableau) for reporting and data visualization
Experience working with SQL Server enterprise database management systems

Responsibilities

Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams
Serve as a product champion by articulating product vision, prioritizing work, maintaining the product backlog, and monitoring deliverables to ensure timely completion
Communicate product and project status to leadership, sponsors, stakeholders, and executive management
Manage relationships with software vendors as needed
Collaborate with other Business Systems Analysts to document business processes, gather requirements, and identify opportunities for improvement
Partner with Architecture, Security, Compliance, and Internal Audit to design secure, compliant, stable, and reliable solutions
Develop detailed implementation plans for complex technology solutions
Perform problem determination and define escalation paths for complex issues
Adhere to product delivery processes, including overseeing system access, protecting data, procuring hardware/software, and engaging vendors
Obtain agreement on purpose, scope, and limitations of proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance
Develop and document business acceptance criteria, perform UAT as required, and validate that acceptance criteria have been met
Serve as a subject matter expert on assigned systems, act as a primary contact for system issues, and resolve highly complex problems under general guidance
Advocate on behalf of business units to ensure solution designs meet user requirements and effectively address business process needs
Lead cross-functional workshops and discovery sessions to align stakeholders on business goals and technical feasibility
Monitor industry trends and emerging technologies to recommend innovative solutions that align with business strategy
Mentor junior analysts and contribute to team knowledge sharing through documentation, training, and best practices
Provide after-hours support during and after application deployment, including researching complex issues, determining root causes, developing workarounds, and coordinating with vendors for resolution