Senior Business Systems Analyst

CFP Board•Washington, DC

37d•$132,000 - $155,000•Hybrid

About The Position

Under limited supervision, the Senior Business Systems Analyst manages IT projects; elicits and documents requirements from staff; works with partners to develop specifications; develops test plans and coordinates and conducts testing in conjunction with department staff; ensures the organization is optimizing its use of business applications; provides recommendations on system improvements to enhance staff efficiency; coordinates and conducts staff training on business applications; resolves business application tickets.

Requirements

BA/BS required, degree in Information Technology, preferred
5-7 years' experience in business analysis, eliciting and documenting requirements, modeling business processes, and developing requirement specifications is required
3-5 years' experience in documenting IT test plans and performing IT testing preferred
3-5 years' experience with T-SQL desired
5-7 years managing projects in a matrix environment using agile, adaptive or hybrid methodologies.
Experience with Association Management System (AMS) (netFORUM preferred) and/or Customer Relationship Management (CRM) (Salesforce preferred)
Excellent critical thinking, with a proactive approach to identifying issues and presenting solutions and options
Excellent interpersonal and communication skills (both verbal and written), including strong presentation skills
Promotes cooperation and commitment within the team; seeks input from others, helps others achieve goals and deliverables, and effectively navigates competing priorities and varying perspectives
Ability to be flexible, set priorities and meet deadlines in a fast-paced environment
Consistently attends to details by demonstrating concern for thoroughness and accuracy
Proven time management skills, and ability to manage multiple priorities

Responsibilities

Assists business staff in the development of project requests and ensures that established processes are followed for intake, review and approval. Evaluates project requests for complexity and risk and makes level of effort (LOE) and scheduling recommendations
Manages projects as assigned and ensures that IT projects are executed using best practices
Manages BSA services to departments and individuals across the organization
Assists business staff in the development of project requests and ensures that established processes are followed for intake, review and approval.
Participate in IT project plan development, assessment, backlog creation, prioritization, and sprint creation processes.
Identifies opportunities for continuous improvement and actively promotes business change; presents solution recommendations to business units for their approval.
Provides consultative analysis services to business units for process reviews as well as documentation of rationale and system use and maintenance procedures
Develops and ensures delivery of standard curricula for staff training of core AMS modules
Ensures accurate configuration of AMS and assist staff in changes to and testing of configuration
Elicits requirements from staff using industry standard techniques, including interviews, document review, business flow analysis, use cases/user stories, and flowcharts
Assists users with development of test plans for IT projects, and coordinates and executes testing as needed
Serves as liaison with the AMS vendor and as the project manager for appropriate system enhancements
Performs extracts and queries as required for business process analyses and project quality assurance and metrics
Works with departments and external partners to investigate and resolve issues with the AMS and related SAAS systems including software bugs, exception handling, user error, automated process failures, and others as required.
Performs other duties as assigned.