Senior Business Systems Analyst – Jira Platform & Governance

DTCC • Jersey City, NJ

4h • Hybrid

About The Position

DTCC is seeking a Senior Business Systems Analyst for the Jira Platform & Governance team. This role is within the Strategic Management & Governance family, which acts as a dedicated technology partner to advance the firm’s business capabilities through scalable, well-governed platforms and processes. The Jira Business Systems Analyst is crucial for enabling enterprise delivery teams by ensuring Jira is configured, governed, and evolved to meet business, regulatory, and operational needs. The Senior Business Systems Analyst will serve as a primary interface between Technology, Product, and delivery teams, translating business needs into Jira platform capabilities. This involves defining and refining Jira workflows, issue types, field configurations, automations, and integrations, while ensuring alignment with enterprise standards, audit requirements, and risk controls. The role requires close collaboration with Jira administrators, developers, and stakeholders to analyze requests, document requirements, design effective solutions, and support delivery through to production rollout.

Requirements

• Minimum of 6 years of Business Systems Analysis or related experience, preferably supporting enterprise platforms or tools
• Bachelor’s degree preferred or equivalent practical experience
• Strong command of Jira configuration and design concepts, including workflows, issue types, field configurations, validation rules, permissions, and automation
• Proven ability to translate complex business needs into clear, actionable, and testable functional requirements
• Experience designing enterprise‑grade processes that balance usability, governance, auditability, and control
• Fosters a culture of trust, transparency, and accountability
• Actively stays current on Jira capabilities, Agile practices, and platform best practices
• Invests time in mentoring and coaching peers and partners
• Builds strong, collaborative relationships across technology and business teams
• Communicates clearly and proactively, ensuring stakeholders remain informed, aligned, and able to make timely decisions

Nice To Haves

• Experience working with Jira (Data Center and/or Cloud) in a platform, enablement, or governance capacity is strongly preferred

Responsibilities

• Elicit, analyze, and document business requirements for Jira platform enhancements, including new workflows, issue types, custom fields, screens, permissions, and automation rules
• Own the definition of functional specifications for Jira solutions, ensuring requirements are clear, testable, and aligned to enterprise standards
• Define acceptance criteria and “definition of done” for Jira‑related stories to support effective development and testing
• Design and document end‑to‑end Jira workflows that support delivery, governance, and audit needs (e.g., approvals, change management, release tracking)
• Create and maintain process flow diagrams and workflow visualizations demonstrating how users interact with Jira across delivery stages
• Partner with stakeholders to improve usability, consistency, and adoption of Jira across projects, applying standard patterns where appropriate and justified deviations when necessary
• Partner closely with product managers, Jira administrators, developers, and delivery teams to review solution designs, clarify business intent, and ensure alignment with platform strategy and enterprise standards
• Participate in story grooming, backlog refinement, sprint planning, and other Agile ceremonies supporting Jira platform delivery
• Review development estimates, sequencing, and dependencies with delivery teams and stakeholders to support effective planning and execution
• Provide functional input into System Integration Testing (SIT) and User Acceptance Testing (UAT) plans and scripts to ensure business scenarios are fully validated
• Review test results and defect findings related to Jira configurations and integrations
• Support UAT execution by triaging issues, clarifying requirements, and validating fixes prior to production deployment
• Identify gaps in existing Jira processes and recommend solutions to reduce manual effort through automation, improve data quality and auditability, and strengthen approval and traceability controls
• Ensure Jira configurations support risk management, compliance, and governance requirements, escalating risks and concerns as appropriate
• Contribute to and maintain Jira platform documentation, including standards, guidelines, and usage patterns

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees