Senior Business Systems Analyst (Salesforce)- Remote

First Citizens Bank•Raleigh, NC

1d•Remote

About The Position

This is a remote role that may only be hired in the following locations: Portsmouth, NH; Jacksonville, FL; Raleigh, NC This senior-level position is responsible for providing expert-level technical and operational business system support, with a strong focus on Salesforce platform expertise. The role involves leading complex needs assessments, driving strategic system enhancements, and ensuring solutions deliver measurable value aligned with Bank objectives. This position includes advanced system analysis, leadership in cross-functional initiatives, mentoring of junior team members, and ownership of end-to-end project delivery, including elements of system integration, testing strategy, and solution architecture.

Requirements

Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Nice To Haves

6+ years of professional experience working as a Business Systems Analyst, with demonstrated progression to senior-level responsibilities
Strong experience in Banking, Equipment Finance, or Financial Services industries
Extensive hands-on experience with Salesforce (Financial Services module) required; Salesforce certifications (e.g., Certified Business Analyst, Administrator / Advanced Administrator, Sales/Service Cloud Consultant) highly preferred
Expert proficiency in eliciting, documenting, analyzing, and validating business requirements using advanced techniques (interviews, workshops, surveys, JAD sessions)
Advanced experience with business process modeling tools such as BPMN, Visio, Lucidchart, or similar
Strong knowledge of SQL, data modeling, and advanced data visualization/analysis tools (e.g., Tableau, Power BI)
In-depth familiarity with project methodologies including Agile, Scrum, and Waterfall
Proven experience leading user acceptance testing (UAT), developing comprehensive test strategies/cases, and ensuring high-quality system delivery
Hands-on expertise with JIRA and Azure DevOps (ADO) for agile project execution and backlog management
Demonstrated ability to present complex technical concepts to senior leadership and non-technical audiences
Exceptional verbal, written, and interpersonal communication skills with proven experience facilitating cross-functional meetings and influencing stakeholders
Ability to lead projects independently, manage multiple priorities, and deliver high-impact results in a fast-paced environment

Responsibilities

Lead and perform in-depth business system analysis for complex change requests, enterprise-level projects, assessments, and production issues, providing strategic recommendations and solutions
Partner with senior business stakeholders to elicit, document, prioritize, and validate comprehensive requirements, ensuring strong alignment with organizational strategic objectives
Lead business process mapping, analysis, and optimization initiatives to drive significant efficiency gains and alignment with enterprise goals
Translate complex business requirements into detailed technical specifications, including user stories, use cases, acceptance criteria, process flows, and data models
Serve as the primary liaison between business units, IT teams, vendors, and senior leadership to facilitate clear communication, resolve conflicts, and ensure project alignment and success
Lead data sourcing, compilation, and advanced analysis to uncover detailed data flows, identify strategic business needs, and provide actionable insights for executive decision-making
Oversee and contribute to the design, configuration, integration, and deployment of Salesforce and related IT systems to meet complex business requirements
Create, maintain, and govern comprehensive documentation including functional specifications, user guides, process diagrams, and knowledge repositories
Identify, troubleshoot, and resolve complex system issues, coordinating with IT teams, business partners, vendors, and external resources as required
Conduct advanced Impact Analysis for enterprise-wide systems integrations, interfaces, and Salesforce customizations
Mentor and guide junior Business Systems Analysts, review deliverables, and contribute to team process improvement and best practices
Drive adoption of Salesforce best practices, stay current with platform features, and recommend innovative solutions to enhance business capabilities

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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