Salesforce Business Analyst

Capgemini•New York, NY

3d•$100,000 - $130,000

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job DescriptionMain Responsibilities Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutionsCreate configurable solutions that comprise workflows reports custom objects and validation rulesFormulate and maintain salesforce solution documentation eg: process flows data models and technical specificationsWorks with the design team to ensure that the most significant business operations are addressedEducates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the businesss overall strategy and ethosCreate a requirements management strategy for the project which describes the process for elicitation documentation standards and formatsFamiliarity with the backlog grooming process attributes review and approval processPlan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control processAssist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming processMaintain a functional grasp of the business requirements and project solutions Must Have 3 years of experience with Salesforce setup and configuration5 years business analyst experienceExcellent knowledge of and shown proven expertise with Sales Cloud Service Cloud Experience Cloud and Salesforce CPQKnowledge of development tools and processes that will aid in formulating use cases and designing project requirementsAbility to apply critical thinking analytical and problem solving skills in a fast paced atmosphere while managing various requests is neededCollaborate with cross-functional teams to build sustainable applicationsAn analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem featuresExcellent interpersonal and organizational abilities as well as the ability to communicate successfully with both technical and nontechnical customersBachelors degree in business administration computer science management information systems or a closely related discipline is requiredAbility to grasp the requirements of clients from diverse sectors and translate present those demands into a compelling vision and roadmap for our clientsExcellent knowledge of Scrum Agile SAFe DevOps and technology such as Jira and ConfluenceSalesforce implementation experience across the whole Software Development Lifecycle SDLCLife at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefSalary InformationCapgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100000 to $130000/yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com

Requirements

3 years of experience with Salesforce setup and configuration
5 years business analyst experience
Excellent knowledge of and shown proven expertise with Sales Cloud Service Cloud Experience Cloud and Salesforce CPQ
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements
Ability to apply critical thinking analytical and problem solving skills in a fast paced atmosphere while managing various requests is needed
Collaborate with cross-functional teams to build sustainable applications
An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features
Excellent interpersonal and organizational abilities as well as the ability to communicate successfully with both technical and nontechnical customers
Bachelors degree in business administration computer science management information systems or a closely related discipline is required
Ability to grasp the requirements of clients from diverse sectors and translate present those demands into a compelling vision and roadmap for our clients
Excellent knowledge of Scrum Agile SAFe DevOps and technology such as Jira and Confluence
Salesforce implementation experience across the whole Software Development Lifecycle SDLC

Responsibilities

Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
Create configurable solutions that comprise workflows reports custom objects and validation rules
Formulate and maintain salesforce solution documentation eg: process flows data models and technical specifications
Works with the design team to ensure that the most significant business operations are addressed
Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the businesss overall strategy and ethos
Create a requirements management strategy for the project which describes the process for elicitation documentation standards and formats
Familiarity with the backlog grooming process attributes review and approval process
Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process
Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process
Maintain a functional grasp of the business requirements and project solutions

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief