Senior Business System Analyst
About The Position
We are immediately hiring a Senior Business System Analyst in Whitestown, IN for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. The Senior Business System Analysts are responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.
Requirements
- Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
- Excellent communication (verbal and written), organizational, and presentation skills
- Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Working knowledge of software or hardware utilized in Supply Chain industry
- Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
- Ability to trouble shoot and correct systems related hardware/software problems
- Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required
- Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesintermediate preferred
- SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred
- Report development and ZPL label generationbeginner preferred
- H.S. diploma/GED required
- Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
- Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
- One (1) year or more Hardware and/ or network knowledge and/or support required
Nice To Haves
- Associate's degree preferred Information Technology or Supply Chain
- Bachelor's degree preferred Information Technology or Supply Chain
- Two (2) years or more System integration design and/ or troubleshooting preferred
Responsibilities
- Support Business System Analysis resources with testing of solution changes across multiple accounts.
- Provide support for overflow of testing requests.
- Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented.
- Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI).
- Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
- Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
- Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
- Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
- Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
