Senior Business System Analyst

Ryder Supply Chain SolutionsWhitestown, IN
9d$80,000 - $90,000

About The Position

We are immediately hiring a Senior Business System Analyst in Whitestown, IN for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. The Senior Business System Analysts are responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.

Requirements

  • Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
  • Excellent communication (verbal and written), organizational, and presentation skills
  • Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
  • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
  • Working knowledge of software or hardware utilized in Supply Chain industry
  • Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
  • Ability to trouble shoot and correct systems related hardware/software problems
  • Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required
  • Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesintermediate preferred
  • SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred
  • Report development and ZPL label generationbeginner preferred
  • H.S. diploma/GED required
  • Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
  • Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
  • One (1) year or more Hardware and/ or network knowledge and/or support required

Nice To Haves

  • Associate's degree preferred Information Technology or Supply Chain
  • Bachelor's degree preferred Information Technology or Supply Chain
  • Two (2) years or more System integration design and/ or troubleshooting preferred

Responsibilities

  • Support Business System Analysis resources with testing of solution changes across multiple accounts.
  • Provide support for overflow of testing requests.
  • Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented.
  • Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI).
  • Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
  • Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
  • Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
  • Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
  • Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
  • Performs other duties as assigned.

Benefits

  • Medical, Dental, Vision Benefits start at 30 Days
  • 401 (K) Savings Plan with a company match
  • Discounted employee stock purchase options
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
  • All major holidays paid and Paid time off within your first year
  • Up to 12 weeks paid maternity leave
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