Senior Business System Analyst - Clinical Operations
About The Position
NAMSA is a pioneering independent company in the medical device industry, focused on materials safety and testing since before the U.S. Food and Drug Administration regulated such products. The company has been a key contributor to industry test methods and is a premier provider of support for clients throughout the product development lifecycle. NAMSA's vision is to inspire innovative MedTech solutions that advance global healthcare, improve patient lives, and accelerate client success, with a mission to deliver best-in-class global MedTech development solutions through its people, expertise, and technology, adhering to core values of integrity, customer experience, talent development, agility, and collaboration. The Senior Business System Analyst will lead business analysis, design, configuration, coordination, implementation, and support for enterprise systems, specifically within a GxP environment and clinical operations, driving process improvements and managing complex projects.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related discipline required.
- 5 - 8 years’ experience in computer systems, business, analyst within a GxP environment
- Ability to listen and encourage thoughts, opinion and discussions where needed
- Expert customer service/user support skills and experience in working with Clinical operations departments as well as in working with and directing vendor support personnel
- Excellent follow through, ability to develop and implement action plans and possession of issue resolution
- Excellent relationship management skills and driving timely and effective decision-making
- High degree of professionalism and a project management style that promotes progress through teamwork in a collaborative environment.
- Proven experience in developing innovative solutions
- Proven experience configuring Veeva applications
- Strong interpersonal skills and ability to solicit participation and input from others
- Strong Facilitation and meeting management skills
- Operational and technical knowledge of the assigned business unit.
- Understanding of both waterfall and agile project methods
Nice To Haves
- MBA or Advanced degree preferred.
Responsibilities
- Leads Business analysis, design, configuration, coordination, implementation and support.
- Leads specific system development and deployment activities that include the following: functional requirements definition, conceptual design, logical design, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over.
- Leads process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects.
- Contributes in enterprise-wide change management processes for requested system revisions.
- Provides escalated technical support for enterprise client areas on existing business systems.
- Tracks and addresses bugs identified in testing and production.
- Facilitates various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up
- Conceptualizes new processes and systems that add value to NAMSA business units.
- Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
- Proactively engages technical Associates to schedule and execute required tasks.
- Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally.
- Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk.
- Effectively designs system architectures for technical solutions.
- Creates and manages the implementation of technical solutions.
- Responsible for ensuring that IT controls are implemented and maintained.
- Responsible for ensuring that operational documentation is created and maintained.
- Manages complex implementation projects and enterprise wide network and system projects.
- Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees
