Senior Business System Analyst - Salesforce CPQ/Billing

Thales Group • Austin, TX

38d • Hybrid

About The Position

Thales is looking for a highly skilled and motivated Senior Business System Analyst with Salesforce expertise to join our Cyber Security Products (CSP), Program Management Office team. This is a true Business Analyst role and not a technical developer. In this role, you will collaborate with business stakeholders and IT teams to deliver technology solutions that drive the success of Sales, Marketing, and Channel business teams. Your primary responsibilities will include analyzing, designing, and optimizing business processes within Salesforce and other tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and facilitation. You will work closely with commercial Sales, Marketing, and Order Management teams to identify opportunities for improvement, implement changes, and measure the impact of process optimizations. This role focuses on enhancing and supporting the Unified Salesforce Instance and supporting approximately 1000+ users.

Requirements

• Bachelor's degree in Computer Science/Information Technology or similar professional degree
• At least 5 years of experience analyzing, designing, and optimizing business processes
• At least 5 years of experience using Salesforce CRM and CPQ
• Should have exposure to at least one of the following: Marketo or similar tools, Oracle (ERP)
• Prior experience translating business needs into functional and technical requirements
• Demonstrated experience creating user stories, acceptance criteria, and documentation to guide development teams
• Prior experience working in a cross functional team for a large, multinational technology company

Nice To Haves

• The ideal candidate should have at least 2 years of experience using Salesforce Billing Module functional experience.

Responsibilities

• Deep understanding of Business functions and shows interest in learning business processes and strategies
• Elicit and document business requirements from stakeholders through various methods (e.g., interviews, workshops, observation).
• Translate business needs into functional and technical requirements for Salesforce development teams.
• Business process analysis and process flow documentation.
• Create user stories, acceptance criteria, and documentation to guide development teams.
• Collaborate with developers, testers, and other stakeholders to ensure the successful implementation of Salesforce solutions.
• Coordinate user acceptance testing (UAT) to validate system enhancements.
• Track project progress and identify potential risks and issues. Communicate project status to stakeholders.
• Strong analytical and problem-solving skills, excellent communication, interpersonal skills, and the ability to work independently and as part of a team

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 1,001-5,000 employees