Senior Business Support Specialist

DSV Road Transport•Atlanta, GA

32d•Remote

About The Position

The DSV Senior Business Support Analyst, WMS Consultant is responsible for successful optimization and delivery of Warehouse Management System (WMS) processes to DSV Solutions sites. The WMS Consultant delivers functional, technical, and business process expertise in multidiscipline project teams. Ensuring high quality in time deliverables. Activities will be based out of one of the DSV Solutions clusters in the region.

Requirements

Must have a high school diploma or general education degree (GED).
2 years' experience in working in a project-based environment
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Able to articulate and voice own opinion and sell your warehouse process design.
Readiness to travel - can be on short notice.
Able to travel domestically and internationally (including Europe).

Nice To Haves

Bachelor's degree in a relevant discipline or equivalent combinations of education and work experience.
Extensive knowledge on warehouse processes and supporting system landscapes.
3-5 years of experience with JDA WMS (dispatcher preferred) or other major WMS products.
Experience with functional specifications for EDI integration
Experienced in working on small, fast paced project teams.
SQL proficiency is a plus.

Responsibilities

Analyze and document client and business requirements
Design, configure, test, and implement WMS processes.
Provide process optimization and improvement proposals based on business requirements
Train key- and end-users on designed processes and functionalities
Create functional designs for internal and external reports and documents.
Create functional specifications for EDI integrations in cooperation with external parties and DSV Global IT.
Keeps track and where needed escalates for on time delivery on deliverables requested from DSV Global IT.
Gatekeeper for warehouse process standardization.
Provide regular scheduled project updates to internal and external stakeholders
Analyze complex issues and client cases and provide sensible generic solutions.
Write functional specifications based on business requirements for applications changes and improvements.
Advocate and sell best practices and standardization to internal (and external) parties
Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects.
Other duties as assigned by management to support special projects, implementations, process improvements.