Senior Business Program Manager

Microsoft • Redmond, WA

1d

About The Position

This Business Development (Strategic Partnership) role advances Digital Direct Sales (DDS) strategy by planning, structuring, and negotiating strategic partnerships and by program managing initiatives that deliver profitable, customer centric growth. The mission is to drive profitable growth in Consumer and SMB ecommerce by structuring strategic partnerships, commercial win-rooms, and executing cross functional programs with sales excellence and agility.

Requirements

• 3–6 years in Business Development (strategic partnerships), eCommerce, category management, or program management.
• Proven ability to plan, structure, and negotiate complex partner/customer agreements. Strong analytical skills with experience in eCommerce KPIs and financial modeling.
• Familiarity with Microsoft sales methodology and Consumer/SMB buying behaviors.
• Cross-functional collaboration and stakeholder management skills.

Nice To Haves

• Experience with AI-driven tools and transformation initiatives (preferred).

Responsibilities

• Strategic Pursuit & Deal Execution • Lead pursuits aligned to DDS strategy and business growth plans: plan, structure, and negotiate strategic partnerships. • Embed DDS value proposition in every pursuit: differentiate Microsoft’s direct experience through strategic partnerships (e.g, trade-in, financing, 3P offerings) • Drive commercial win-room and ensure deal quality and compliance: balance customer outcomes with Microsoft business rules, protect margin, mitigate risk, and ensure delivery SLAs are met.
• Partnerships & Complex Deal Structuring • Structure and negotiate multi-party agreements with ecosystem partners, vendors, and strategic customers to enable joint value creation (devices, subscriptions, and selected 3P products). • Manage interfaces across Legal/CELA, Finance, Category, CSS/Ops, GTM, and Engineering; navigate approvals and close complex deals with clear economics and incentives. • Identify new 3P opportunities to reinforce Microsoft Store differentiation and strengthen the reason to buy.
• Business Program Management • Design and improve programs: define strategy, gather requirements, align to FY27 priorities, assess risks, and implement mitigations. • Advocate program value using metrics; secure stakeholder buy-in; monitor objectives; and run change management efficiently. • Scale winning motions across geographies using VOC insights and market trends.
• Cross-Functional Orchestration and Business planning • Coordinate across DDS and Microsoft teams (Category Sales, MCAPS, Finance, Legal/CELA, CSS, Engineering, Marketing) to shape business plans, opportunity sizing, whitespace ideation for growth in Focused Markets. • Participate in platform planning governance rhythms (Sunderland, MBR) to provide market-relevant business cases to support engineering roadmap and roll-out plan in regions.
• Regional Compliance & Localization • Translate regulatory changes (e.g., Digital Acts, EO, payments, currency) into clear business impact, functional requirements for prioritization. • Partner with teams to deliver compliant, market-ready experiences; reduce localization time and defects; measure impact and reapply learnings globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees