Senior Business Program Manager

Microsoft•Redmond, WA

1d•Hybrid

About The Position

Are you a Senior Business Program Manager looking for an opportunity to impact business operations for a portfolio of products? Global eXperiences & Platform (GXP) is a globally distributed engineering organization dedicated to empowering every person on the planet to achieve more through products that help them to create, connect, organize, and get things done. As a Senior Business Program Manager reporting to the GXP Chief of Staff, you will play a pivotal role in shaping employee experiences during our AI-native transformation. In this role, you will influence leadership decisions, design and execute employee experience programs, and enable product teams to thrive in an AI-driven world. Success means measurable improvements in engagement, learning adoption, and cultural alignment. You’ll combine strategic thinking with execution, leveraging storytelling and data to deliver impact while fostering an inclusive environment where every voice matters. This position calls for exceptional collaboration, communication, and leadership skills, along with experience in managing learning programs. Success in this role requires experience with learning programs and a deep understanding of the day-to-day needs of product managers, engineers, and scientists as they navigate the shift to AI-driven workflows. You will need program planning, execution, and analytical skills, combined with storytelling expertise across multiple media formats. As a key contributor to our culture, you will foster an inclusive, collaborative environment where every voice is heard and valued while delivering measurable business outcomes. The opportunity fosters individual growth and development by building the following skills: Leading high-impact, cross-functional workstreams and programs (culture, AI transformation, and shape culture during a transformative era) Developing organizational and business acumen and operational expertise Designing and executing initiatives across employee engagement, culture transformation, and program management. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is based out of the Microsoft Redmond, WA campus. In alignment with Microsoft’s Flexible Work Policy, this role is expected to work on campus at least three days per week on average. This requirement ensures consistency with company guidelines and supports collaboration expectations.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Bias for Action and Results - takes ownership and drives projects forward independently – a “go-getter” who can identify what needs to be done and rally others to execute. They will need to handle ambiguity and be solution-oriented, especially when coordinating across geographies and business groups.
High capacity for multitasking, context switching, able to manage multiple, high-stakes projects simultaneously under deadline constraints.
Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives.
Proficient in PowerPoint, SharePoint site creation and editing; advanced knowledge of Excel, and video editing.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

You will foster a thriving, global org through learning programs, culture initiatives, and related leadership communications to the org about these.
You will lead the strategy, launch, and continuously improve employee experience programs, including learning, manager excellence, culture, onboarding, and events related to our AI-native transformation.
You will develop and execute communication plans to promote programs, share results, and drive engagement. This includes planning the cadence of meetings, initiatives, and communications to ensure alignment and maintain engagement.
You will form and rollout learning programs related to organizational ambitions like building AI skills (strategic framework, planning cycle, developing agents, building responsible AI solutions, AI skills like evals, authoring code with AI including using 3rd party tools, and culture).
You will be producing digital assets (video, slides, Engage, documents, etc.) and coordinating with people to improve existing assets.
You will explore innovative approaches to enhance employee experiences during the product journey through AI agents.
You will contribute to culture program associated with above, including evaluating options and implementing an employee recognition effort.
You will coordinate and produce content for the organization’s weekly newsletter, Town Hall, etc.
You will coordinate champs and their participation in central efforts like Global Hackathon, FHL (Fix, Hack, Lean), and Give.
You will lead onboarding of new employees and interns, talent mobility, and Career Hub.
You will define success through measurable improvements in employee engagement, learning adoption, and cultural alignment. You will track criteria to measure performance and success (e.g. sentiment, objectives and key results - OKRs) to inform decisions and demonstrate impact.
You will oversee budget planning and execution for employee experience initiatives, ensuring fiscal responsibility and agility in response to evolving needs.
You will leverage your expertise of stakeholders to execute tasks, as well as manage and refine expectations and priorities. You’ll also identify opportunities to enhance employee experiences and public perception, as well as anticipate and respond to factors to uphold our culture.