Senior Business Program Manager

Microsoft Corporation•Redmond, WA

32d•Hybrid

About The Position

Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this job is for you! The Experiences + Devices (E+D) Executive Management Office is looking to fill a key role focusing on employee experiences and business operations. E+D is an engineering organization that works closely together to enable the Microsoft mission to deliver products, services, and devices that people, and organizations trust and love in all aspects of their lives at work, home and at school. As part of the E+D executive office, it will be essential to uphold the team's philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust. This role will orchestrate across many stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business. The E+D Employee Experiences team designs, implements, and operates large-scale global programs across Engineering that support Microsoft's aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values and do their best work every day. We are an agile self-driven team that depends on one another and delivers! This Senior Business Program Manager will lead two strategic programs - WW Eng Sites Community and E+D Culture & Inclusion. Worldwide Engineering Sites Community Mission: Connect Microsoft's global engineering centers (37 sites across 21 countries with over 50,000 engineers) to elevate employee experiences, improve operational rigor, and strengthen community connections, while driving a unified "One Microsoft" culture and strategy Scope: Lead the WW Engineering Operations Core Team in partnership with C+AI to virtually coordinate site leaders and Business Program Managers (BPMs) across core engineering divisions (E+D, C+AI, MAI, COREAI, Security, SMT, T&R) and sites, scaling company-wide initiatives (e.g., AI skilling, management workshops), and serving as the connective tissue between geographically dispersed hubs, creating a unified voice for engineering sites when interfacing with corporate leadership. Culture and Inclusion Charter: Mission: Foster an inclusive, One Microsoft culture across E+D and WW engineering sites, ensuring every employee feels connected and empowered to bring their authentic self to work. Scope: Drive diversity, inclusion, and respect; align local initiatives with Microsoft's aspire-to culture; scale D&I efforts globally; and reinforce a culture that supports business goals. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is based out of the Microsoft Redmond, WA campus. In alignment with Microsoft's Flexible Work Policy, this role is expected to work on campus at least three days per week on average. This requirement ensures consistency with company guidelines and supports collaboration expectations.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation OR equivalent experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation OR equivalent experience.
A passion for Microsoft's mission and creating a vibrant, inclusive work environment for engineers worldwide will help energize their work.
Considerable problem-solving skills and advanced knowledge of business program management and operational processes.
Ability to influence, and lead and manage global virtual teams and programs.
Ability to collaborate across team - flexibility, proactiveness, teamwork, and ability to effectively communicate with all levels and work in a fast-paced environment.
Bias for Action and Results - takes ownership and drives projects forward independently - a "go-getter" who can identify what needs to be done and rally others to execute. They will need to handle ambiguity and be solution-oriented, especially when coordinating across geographies and business groups.
High capacity for multitasking, context switching, able to manage multiple, high-stakes projects simultaneously under deadline constraints.
Self-directed and self-confident with great initiative and sense of ownership. Ability to persuade, lead, and motivate others.
Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives.
Proficient in Modern SharePoint site creation and editing; advanced knowledge of Excel.

Responsibilities

Global Rhythm of Business (RoB): Plan and execute the cadence of meetings, initiatives, and communications to keep all sites aligned. Organize regular forums (monthly syncs, quarterly calls, annual summits) and maintain engagement between meetings.
Virtual Leadership: Chair and connect a network of ~40+ site BPMs, facilitating community calls, workshops, and peer collaboration. Drive standardization and alignment with corporate programs, facilitating the exchange of best practices, playbooks, and solutions among sites and encourage standardization of approaches by incorporating Corp programs and initiatives for global consumption.
OKR Alignment and Reporting: Own the Objectives and Key Results (OKR) process for the community, ensuring local plans ladder up to strategic goals and tracking outcomes with common metrics. Serve as the liaison to executive stakeholders, preparing high-quality updates for executive sponsors and the E+D executive office.
Budget and Operations Oversight: Guide community budget usage, establish spend principles, and chair budget reviews to ensure prudent, consistent use of funds in partnership with Finance.
E+D D&I Strategy: Define and execute a unified diversity and inclusion strategy for the E+D Division in alignment with Microsoft's values and goals, set community-wide D&I objectives and ensure local plans ladder up to Microsoft goals.
Governance: Chair the E+D D&I council and inclusion network workstreams, partner with Corporate D&I, and translate company-wide initiatives into actionable guidance for all business groups and sites.
Strategic Program Management: Design, implement, and evolve large-scale programs; translate vision into execution; work in ambiguous situations across a dynamic fast-paced environment; coordinate multiple activities; and use data-driven approaches to translate high-level goals into concrete programs to inform decisions and measure success.
Process Design and Management: Experience creating and reengineering global workflow processes through automation with a history of solving tough problems in complex environments. This role requires solid business acumen and deep analytical skills to be successful.
Communication: Verbal and written communication skills across all levels of the organization to manage global programs and bring others along the journey. Ability to develop executive level presentations including storyboarding and present to a CVP level audience. Ability to use out-of-the-box creative thinking to work through ambiguity and heighten awareness to increase engagement.
Executive Stakeholder Engagement: Interface with senior leaders (CVP/EVP-level sponsors), distill information into concise briefs, and present recommendations confidently. Track record of effective stakeholder management, navigating a matrix organization and balancing the needs of different groups (engineering, HR, finance, etc.). Diplomacy and the ability to represent the community professionally at all levels is expected.
Cross-Team Collaboration: We are looking for someone who is phenomenal at cross-team collaboration and emotional intelligence as well as someone who can demonstrate influence and impact skills. Able to build trust with site leaders and PMs, inspire a shared vision, and drive alignment without formal reporting lines. Experience chairing committees or communities of practice.