Senior Business Program Manager – Commercial & Private Banking

Flagstar Bank

About The Position

As a direct report to the President of Commercial and Private Banking, the Business Program Manager Sr. will lead critical business functions, providing project and administrative support, and ensuring seamless operational execution across a wide variety of tasks and projects. Applies discretion and independent decision making to multiple job functions including; administrative support (including but not limited to calendar management, meeting planning/agenda preparation and management, travel planning, expense reports, technology-related issues, etc.), presentation content creation, event planning, special projects, office management, and new employee onboarding. Manages all data security systems access issues and takes direction from the manager on time allocation to ensure priorities align with organizational goals. This position provides a crucial function for the senior leadership team, helping them make informed decisions and execute their strategic vision for the bank. Independently manages and leads projects and is responsible for enhancing effectiveness for the team. Responsible for gathering information to prepare reports, leading and assisting with the planning of events, managing and directing certain inquiries, managing and prioritizing meetings for the executive and assisting with the creation of timely communications. Will be required to apply business acumen to perform all tasks. The role will involve direct contact with executive level stakeholders, including C-level executives, members of the Board of Directors, and third-party stakeholders in addition the direct reports and broad Commercial and Private Banking team; as a result, diplomacy, discretion and confidentiality, including handling of MNPI, is required. This role fosters collaboration among a team of Business Program Managers and Executive Assistants to ensure coverage, operational continuity, and a culture of teamwork.

Requirements

Undergraduate Degree (4 years or equivalent) or commensurate experience
10+ years in a business analyst and/or project management or similar role in the financial services industry
Demonstrated ability to create executive level presentations
Demonstrated strong written and verbal communication skills
Demonstrated strong analytical and problem-solving skills
Proficiency with Microsoft applications with an emphasis on PowerPoint, Excel, and Sharepoint
Project management experience, preferred
Excellent written and verbal communication skills
Proven analytical skills to gather and summarize data for reports, find solutions to challenges and prioritize work
High degree of curiosity and learning agility
Strong attention to detail and time management.
Ability to rotate across multiple projects / tasks, prioritizing appropriately
Self-starter, able to action on priorities with moderate level of direction
Positive attitude, friendly demeanor, and a team player
Demonstrated interpersonal skills to handle sensitive and confidential matters
Excellent customer service skills, solid typing and data entry skills
Proven ability to use independent judgment required to plan, prioritize, and organize a diversified workload for executive management
Team player with the ability to create structure amidst a leadership team with different working styles

Responsibilities

Works closely with the President of Commercial and Private Banking to provide: Administrative Support, Presentation management (content and creative input for high impact and high level executive presentations, board materials, leadership routines, team meetings, and other forums. Content may take the form of presentations, agendas, executive summary and action items, spreadsheets, and Project Management support
Assists other members of the senior leadership team with special projects, content creation, analysis, and research, as required.
Develops and distributes reports, collects and analyzes information, prepares presentation materials which may include multi-media applications.
Coordinate new employee onboarding, ensuring seamless integration into the team and alignment with business protocols.
Manage data security and systems access, ensuring compliance with company policies and regulatory standards.
Organizes written and verbal communication, draft letters and documents, takes meeting minutes, oversees maintenance and organization of recordkeeping and filing. Effectively communicate announcements.
Makes travel arrangements, manage calendars and prioritize meeting requests for an orderly schedule for Head of business line, others in the office, and those on the leadership team.
Interfaces with other leaders, stakeholders, and vendors for business overviews, presentations and onsite visits and coordinates all office needs such as onboarding.
Drives strong, collaborative relationships with other Business Program Managers and Executive Assistants to provide seamless coverage and support during absences. Foster a cooperative environment that encourages information sharing, teamwork, and alignment across roles.
Performs additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

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