Business Banking Senior Program Manager

Fiserv•Lincoln, NJ

14d

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Banking Senior Program Manager About your role: Fiserv is a global leader in payments and financial technology, enabling clients to deliver secure, scalable banking experiences. The Small Business Banking product team delivers mission-critical solutions that help small businesses manage cash flow, payments, and banking operations. As a Senior Technical Program Manager, you will orchestrate strategic programs that drive product launches, integrations, and operational readiness to meet client and market needs. What you’ll do: Lead end-to-end program delivery for multiple concurrent product initiatives, defining scope, schedules, milestones, and success metrics. Create and maintain integrated program plans; identify and mitigate risks, manage dependencies, and forecast resource needs. Coordinate cross-functional teams (product, engineering, compliance, client services, operations) to align on scope, priorities, and delivery expectations. Facilitate governance cadence including steering committee updates, executive reporting, and program-level KPIs. Drive vendor and consultant engagement: define SOWs, manage deliveries, and ensure alignment to timelines and quality standards. Partner with product and engineering to translate product vision into technical roadmap and release plans; lead PI planning and release coordination across scrum teams. Manage regulatory and compliance checkpoints within program timelines to ensure readiness for market launch. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

12+ years of experience in leading large-scale, cross-functional technical programs delivering banking, payments, or fintech products (program governance, roadmaps, executive reporting).
12+ years of experience in security and regulatory compliance for financial software — PCI DSS, SOC 2, GLBA, and data privacy controls.
10+ years of experience with cloud platform architecture and operations for SaaS/payment solutions — AWS, Azure, or GCP; containerization (Docker, Kubernetes).
10+ years of experience in payments and banking systems — ACH/NACHA, card processing, ISO 20022/8583, payment rails and treasury integrations.
10+ years of experience leading Agile/SAFe program increments, release planning, and multi‑team delivery using Jira, Confluence, and CI/CD coordination.
8+ years of experience in vendor and consultant management, SOW and contract oversight, resource forecasting, and program financial tracking.
8+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

PMP, PgMP, or SAFe Program Consultant (SPC) certification.
Hands-on experience with APIs, microservices integrations, and enterprise middleware (e.g., MuleSoft, Apigee).
Prior experience launching small business banking or payments products at scale.
Proven ability in executive communication and stakeholder management across product, risk, and commercial teams.
Advanced degree (MS/MBA) in a technical or business discipline.

Responsibilities

Lead end-to-end program delivery for multiple concurrent product initiatives, defining scope, schedules, milestones, and success metrics.
Create and maintain integrated program plans; identify and mitigate risks, manage dependencies, and forecast resource needs.
Coordinate cross-functional teams (product, engineering, compliance, client services, operations) to align on scope, priorities, and delivery expectations.
Facilitate governance cadence including steering committee updates, executive reporting, and program-level KPIs.
Drive vendor and consultant engagement: define SOWs, manage deliveries, and ensure alignment to timelines and quality standards.
Partner with product and engineering to translate product vision into technical roadmap and release plans; lead PI planning and release coordination across scrum teams.
Manage regulatory and compliance checkpoints within program timelines to ensure readiness for market launch.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave