Senior Business Process Engineer

Western Governors University•Salt Lake City, UT

51d•Onsite

About The Position

Ready to transform the future of higher education? Join us in shaping the future of WGU by improving the processes that power our mission. The Institutional Portfolio Management (IPM) department drives strategic execution across the WGU System by coordinating portfolios of initiatives and programs that align with 5-Year Strategic Plans. We lead critical transformation efforts for executive leaders, design innovative business processes to boost productivity and scale, and proactively identify enterprise-level risks. Our focus is on building core capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development, while maximizing efficiency through cost reduction and waste elimination. About the Business Process Engineering (BPE) Team The Business Process Engineering team is driven by a bold vision: to achieve business process excellence that transforms how we operate as an institution. We focus on optimizing the way WGU does business—end to end—to create meaningful value and positive impact for our students, employees, and the university as a whole. Our purpose is clear: we exist to deliver on WGU’s promises of productivity, efficiency, innovation, growth, scalability, and student success. Through thoughtful business process optimization, we empower our internal partners and elevate the student experience. The Role: Senior Business Process Engineer As a Senior Business Process Engineer, you’ll sit at the intersection of strategy, innovation, and impact. This is not a back-office process role. It’s a chance to architect the systems that will power how 180,000+ students learn, thrive, and graduate. You’ll lead some of WGU’s most critical enterprise initiatives, including building our next-generation Business Process Management (BPM) system of record and driving the maturity of process standards across the university. From enrollment to graduation, you’ll own full end-to-end student journey domains — designing, optimizing, and continuously improving them. And because our process ownership rotates, you’ll gain a unique opportunity to see how the business functions holistically and shape how an entire university operates end-to-end. If you’re passionate about driving clarity in complexity, influencing executives, and building systems that unlock scale and innovation, this role offers the freedom, visibility, and purpose you’ve been looking for.

Requirements

Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field.
3+ years of experience in business process engineering, improvement, or continuous improvement roles.
Lean Six Sigma Black Belt certified or equivalent continuous improvement background.
Strong business acumen (finance, analytics, ROI quantification).

Nice To Haves

Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field.
Experience with BPM tools (SAP Signavio, Lucidchart, or equivalents).
Knowledge of business architecture and process classification frameworks (taxonomy, TOGAF, APQC, ArchiMate, business process standards such as BPMN).
Familiarity with TQM and statistical process control techniques (e.g., Minitab).
Proficiency with data analytics tools like Tableau/Power BI for visualization & insights.
Experience working with Product and Software Development teams (SDLC, Agile, etc.)

Responsibilities

Lead transformation projects such as WGU’s BPM maturity evolution — moving from Lucid to SAP Signavio to establish a centralized source of truth for all university processes.
Own and optimize entire student journey domains, taking accountability for 1–2 areas at a time and delivering measurable improvements in efficiency, quality, and outcomes.
Shape enterprise alignment, partnering with leaders in EdTech, Finance, and Institutional Analytics to create a unified, forward-looking process portfolio and strategy.
Harness analytics and AI to uncover process insights and create a nimble architecture that accelerates decision-making and execution.
Influence at the highest levels, presenting findings and recommendations to executives while driving buy-in across stakeholders.
Facilitate cross-functional workshops that clarify what’s broken, surface opportunities, and move teams toward solutions that matter.

Benefits

bonuses
medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave