Senior Business Process Engineer - Institutional Portfolio Management

Western Governors University•Salt Lake, UT

9h•$97,100 - $145,600•Onsite

About The Position

The Senior Business Process Engineer is responsible for designing, developing, analyzing and implementing institutional business processes which are optimized to support the growth, service level, and cost performance needs of the individual schools and functional shared services of the university. The Senior BPE’s primary focus is to enhance efficiency, streamline workflows, and ensure the alignment of upstream and downstream business processes with the institution’s strategic goals holistically. The Senior BPE works to identify critical areas for process improvement, propose people/process/technology solutions, and drive continuous improvement initiatives across the university. They will work closely with Project/Program/Portfolio Managers, Finance, Institutional Analytics & Research (IAR), Subject Matter Experts (SMEs) or Process Owners within the identified business domain(s) and Product Managers, Systems Engineers, Enterprise Architects on the EdTech team to drive detailed redesign as well as re-engineering of current state processes, and to lead the establishment of brand new, breakthrough future state processes to ensure the university’s fulfillment of our student obsession mission and key results. The Senior BPE will be directly involved in the largest and most important strategic transformation projects. Ready to transform the future of higher education at WGU through the power of business process? At Western Governors University (WGU), we’re building the systems and processes that make high-quality and affordable education accessible to everyone. Join us as we shape the future of WGU—and the lives of over 180,000 students—by engineering the business processes that power our mission.

Requirements

Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field.
Lean Six Sigma Black Belt certified or equivalent continuous improvement background.
3+ years of experience in business process engineering, improvement, or continuous improvement roles.
Strong business acumen (finance, analytics, ROI quantification).

Nice To Haves

Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field.
Experience with BPM tools (SAP Signavio, Lucidchart, or equivalents).
Experience in business architecture and process classification frameworks (taxonomy, TOGAF, APQC, ArchiMate, business process standards such as BPMN).
Experience with TQM and statistical process control techniques (e.g., Minitab).
Experience with data analytics tools like Tableau/Power BI for visualization & insights.
Experience working with Product and Software Development teams (SDLC, Agile, etc.)

Responsibilities

Lead transformation projects such as WGU’s BPM maturity evolution — moving from Lucid to SAP Signavio to establish a centralized source of truth for all university processes.
Own and optimize entire student journey domains, taking accountability for 1–2 areas at a time and delivering measurable improvements in efficiency, quality, and outcomes.
Shape enterprise alignment, partnering with leaders in EdTech, Finance, and Institutional Analytics to create a unified, forward-looking process portfolio and strategy.
Harness analytics and AI to uncover process insights and create a nimble architecture that accelerates decision-making and execution.
Influence at the highest levels, presenting findings and recommendations to executives while driving buy-in across stakeholders.
Facilitate cross-functional workshops that clarify what’s broken, surface opportunities, and move teams toward solutions that matter.