Senior Business Process Consultant

iTech AG • Arlington, VA

23d

About The Position

iTech AG is seeking a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant helps organizations define and optimize security response processes using ServiceNow. This role collaborates closely with security teams to align workflows, increase operational efficiency, and strengthen incident response capabilities.

Requirements

• 3-5 years in security operations, vulnerability management, or process consulting.
• Strong understanding of ServiceNow SecOps applications.
• Exceptional facilitation, documentation, and advisory skills.
• Experience designing integrations and custom platform solutions.
• Strong interpersonal skills with a proven track record of providing excellent customer service.
• Excellent writing and communication skills with attention to detail.
• Pursuant to a government clearance, U.S. citizenship is required.

Nice To Haves

• ServiceNow CSA and SecOps certifications preferred.

Responsibilities

• Conduct process discovery and future-state design sessions focused on Vulnerability Response, Security Incident Response, and Platform Analytics.
• Guide customers through backlog development, story writing, and sprint readiness.
• Recommend best-practice processes for threat handling, vulnerability management, escalation paths, and reporting.
• Support integration strategies that unify data from security tools (SIEM, scanners, SOAR platforms).
• Ensure solutions support measurable security outcomes and compliance frameworks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees