Senior Business Process Consultant

iTech AG • Arlington, VA

24d

About The Position

iTech AG is looking for a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant is responsible for leading process definition, optimization, and alignment across ServiceNow Risk solutions. This role partners directly with customer leaders to translate business needs into effective workflows and platform capabilities.

Requirements

• 3-5 years in risk, compliance, or governance process design.
• Deep knowledge of ServiceNow GRC/Risk modules.
• Strong workshop facilitation and stakeholder management skills.
• Strong interpersonal skills with a proven track record of providing excellent customer service.
• Excellent writing and communication skills with attention to detail.
• Pursuant to a government clearance, U.S. citizenship is required.

Nice To Haves

• ServiceNow CSA and relevant GRC/Risk certifications preferred.

Responsibilities

• Facilitate workshops to define current-state and future-state processes across Audit Management, Policy & Compliance, Risk Management, Business Continuity Management (BCM), Privacy Management, Continuous Authorization Management (CAM), and Third-Party Risk Management (TPRM).
• Guide Product Owners through story creation, prioritization, and refinement.
• Recommend best practices for governance, compliance, and risk programs.
• Support integration strategies that streamline data sharing and reporting across systems.
• Ensure process outcomes align with organizational goals and ServiceNow solution capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees