Senior Business Process Analyst

Highmark Health•Washington, DC

4d•Hybrid

About The Position

This job provides expertise for moderately to very complex problem solving and complete understanding of system functionality. The incumbent reviews significant amounts of data and analyzes processes to support business unit needs. Troubleshoots errors, conducts impact analyses, and/or solves data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. Provides guidance and education to Associate and Intermediate level employees.

Requirements

High School Diploma/GED
5 - 7 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, finance, internal audit, etc.)
Analysis of business problems/needs
Written & Oral Presentation Skills
Business Analysis
Business Process Design
Business Process Improvement
Business Process Mapping
Business Requirements
Collaborative Problem Solving
Project Management

Nice To Haves

Bachelor's Degree in Accounting
Health Insurance Industry

Responsibilities

Intake operational objectives and gather information.
Define, understand, and manage project scope.
Perform moderate/complex research to support evaluation of complex output requirements and formats.
May translate more complex business initiatives to less experienced employees.
Present project deliverables to appropriate audiences.
Create reports on financial/operational performance.
Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule.
Communicate effectively with multiple internal and external customers.
Successfully articulate issues, problem, and solutions.
Conduct and oversee pre and post-implementation review.
Successfully plan, design, and conduct functional walk-throughs.
Manage and advise on intermediate to large cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
Facilitate process improvement meetings and/or discussions
Analyze the functions and operations of a business area/function and identify problem areas.
Create process mapping and documents current and future state business processes.
Act as subject matter expert/technical operations expert.
Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
Provide a broad range of budget, financial, and/or operational analysis for a large department or division.
Performs and reviews reconciliations to ensure completeness and accuracy and data integrity across various systems and reports.
Develop desktop procedures and training materials.
May train employees on new processes.
May perform special projects upon request and oversee the work of less experienced employee.
Other duties as assigned.