Senior Business Operations Manager

Whoop•Boston, MA

4d•$155,000 - $175,000•Onsite

About The Position

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Business Operations Manager to lead high-impact, cross-functional initiatives that drive operational excellence across the organization. You will work with leaders across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to design and execute programs that improve how WHOOP operates at scale. This is a role for a strategic doer and someone who thrives in ambiguity, creates structure, and brings operational leverage to complex challenges. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Requirements

7+ years of experience in business operations, program management, supply chain, or a related field within a high-growth or tech-enabled company. Strongly prefer experience in manufacturing and/or consumer electronics.
Demonstrated success leading cross-functional programs and improving operational systems in complex environments
Comfortable operating autonomously in ambiguous situations, with a track record of building clarity and driving alignment
Proven track record of leading large-scale, cross-functional programs from ideation through execution, with measurable results
Strong strategic thinking and problem-solving skills, with an ability to create clarity from ambiguity
Excellent organizational and project management skills, with strong attention to detail and follow-through
Skilled communicator with the ability to influence at all levels of the organization and clearly articulate strategy and progress
Proficient in Excel/Google Sheets, Google Slides, Slack, and Smartsheet, with a comfort level working across digital tools
High degree of ownership, adaptability, and urgencyâready to roll up your sleeves and make things happen
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

Responsibilities

Lead cross-functional initiatives from ideation through execution, aligning key stakeholders and ensuring program success
Design and implement scalable systems, workflows, and best practices that improve team execution across Operations
Act as a strategic partner to Operations leadership, helping prioritize and manage top Operations initiatives
Collaborate with teams across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to identify operational gaps and deliver improvements
Own the planning and coordination of executive-level reporting, KPI development, and performance tracking
Proactively identify risks, bottlenecks, and opportunities, offering structured problem-solving and clear communication to resolve issues