Senior Business Operations Consultant (Consumer Digital Innovation) - Hybrid

Cedars-Sinai Medical Center • Beverly Hills, CA

4d • Hybrid

About The Position

The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies. Why work here? Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for. What will you be doing in this role: The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai. Enhance our ability to deliver seamless digital experiences to our patients. In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention. Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio. Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency. Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals. Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements

Requirements

• Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry.
• Healthcare environment experience required.
• Familiar working with product and clinical operational teams.
• Understanding of Web technologies and functions.
• Bachelor’s degree in Healthcare Leadership/Management, Business, or related field.

Nice To Haves

• 5 years experience preferred.
• Master’s degree preferred.
• Project Management Professional (PMP) Certification preferred

Responsibilities

• Lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
• Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
• Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level