Senior Business Insights Analyst – Operational Capacity Forecasting

National Life Insurance Company • Addison, TX

1d • Onsite

About The Position

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Please note that we do not offer visa sponsorship for this position. Role Summary The Senior Business Insights Analyst is part of a team that delivers high-value business insights to drive informed decision-making across NLG’s Operations area. In this role, you will support operational leaders by providing analytical solutions that help them manage their business and better serve National Life’s agents and customers. As part of our team, you will have the opportunity to collaborate on exciting projects that make a real impact on the organization, while continuing to grow your skills and expertise in data & analytics. The ideal candidate will be analytically minded, eager to learn, and able to develop strong customer relationships. If that sounds like you, we want to hear from you! This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Requirements

• 12 years of total combined post-secondary education and relevant work experience, which may include: Bachelor’s degree in a quantitative field (e.g., Economics, Math, Finance, Data Analytics, Data Science, or similar) and 8 or more years of related work experience, OR Advanced degree and 5 or more years of related work experience, OR 12 or more years of total equivalent work experience.
• Proficiency in Microsoft Office Suite with an emphasis on Excel.
• Skilled in understanding database structures, blending data from different sources, and creating new data sources.
• Proficiency in Tableau and Alteryx for data analysis, visualization, and statistical modeling; SQL proficiency is helpful but not required.

Nice To Haves

• Master’s degree/relevant certifications and / or degree in a quantitative field (e.g., Math, Finance, Data Analytics, Data Science, or similar)
• Experience applying predictive analytics to real-life business problems
• Analytics experience within insurance or financial services industry

Responsibilities

• Develop, implement, and refine forecasting models to predict operational capacity needs across multiple functions (e.g., staffing, demand, production, service delivery).
• Analyze historical and real-time data to identify patterns, trends, and gaps that impact capacity planning.
• Collaborate with cross-functional teams (Operations, HR, Finance) to gather data inputs and align forecasting assumptions.
• Build dashboards, reporting tools, and self-service solutions to communicate capacity forecasts, risks, and recommendations to stakeholders by blending, transforming, and aggregating multiple data sources.
• Conduct scenario planning and sensitivity analysis to model the impact of business changes (e.g., new product launches, seasonal demand spikes) and influence the strategy to address identified business gaps.
• Monitor forecast accuracy and continuously improve model performance through back-testing and refinement.
• Use complex data to develop actionable steps and deliver relevant storylines that will drive results and shape business strategy
• Develop strong relationships and educate others at all levels across the organization by breaking down complex storylines, variables, or trends
• Effectively communicate insights at all levels across the Enterprise
• Support other analysts in drawing connections across CIG or the Enterprise
• Play an instrumental role in onboarding new teammates, upskilling less experienced analysts, and leading team projects
• Adhere to internal controls and governance procedures and ensure that team members are doing the same
• Aid in the development of future-state data needs

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs.
• Check out the BENEFITS of a Career at National Life !

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees