Business Insights Analyst

Citizens Financial Group • Johnston, RI

12d • Hybrid

About The Position

Are you passionate about turning data into actionable insights that drive exceptional customer experiences? As a Customer Excellence Business Insights Analys t, you’ll turn analytics into actions – helping shape business decisions through advanced analytics and storytelling to improve the customer experience. Your work will influence strategy, uncover opportunities, and drive meaningful changes across our credit card and deposit businesses.

Requirements

• Bachelor’s degree and 3+ years of experience in data analysis, reporting, or related fields.
• Advanced proficiency in Excel, PowerPoint and Vizio; experience with data visualization tools is a plus.
• Strong analytical and problem-solving skills with a proven ability to interpret data and communicate insights effectively.
• Exceptional verbal and written communication skills, including the ability to present complex information to executive audiences.
• Ability to work independently and manage multiple priorities in a fast-paced, evolving environment.
• Analytical Reasoning & Data Interpretation
• Customer Centric Mindset
• Storytelling
• Business Data Analysis & Strategic Thinking
• Curiosity & Continuous Improvement
• Data-Driven Decision Making
• Curiosity

Responsibilities

• Foster Strategic Relationships: Build and maintain strong rapport with operations and products leaders, the Office of the Customer, and internal business partners at all levels.
• Transform Data into Insights: Analyze complaint data to identify friction points, challenge existing processes and policies, and recommend improvements that elevate customer satisfaction.
• Identify Emerging Trends: Monitor complaint data, investigate anomalies, and uncover root causes to drive continuous improvements
• Deliver Executive-Ready Reports: Create reports and customer journey maps with compelling narratives that resonate with senior leadership.
• Commit to Continuous Learning : Take initiative to maintain and expand upon current knowledge of credit card and deposit products, services, and risk management to strengthen your expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees