Senior Business Data Analyst

Olo•New York, NY

17d•Remote

About The Position

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular. We are looking for an experienced analytics professional to join Oloâs central analytics team within the finance organization. Reporting to the Sr. Director of Business Analytics, you will be responsible for supporting the analytic & reporting needs of the Go to Market team. Your work will help drive performance management & key decisions around a complex sales process. As part of a newly formed team, this role will be critical to establishing a new baseline for quality reporting & analysis to drive business insights & unlock growth for Olo. You can work remotely from anywhere in the U.S. or at Oloâs headquarters in NYC.

Requirements

Bachelorâs degree in Business, Economics, Data Analytics, Computer Science, Engineering, or a related field; or equivalent practical experience
5+ years of experience in a Business Analyst or Data Analyst role
Proficiency in SQL for data extraction and analysis, experience with querying Salesforce data a plus
Experience with data visualization tools, specifically Tableau and Looker. Familiarity with DBT is a plus
Strong analytical and problem-solving skills, with attention to detail
Ability to operate with ambiguity when technical requirements may need to be discovered
Excellent communication skills, with the ability to convey complex data insights to non-technical stakeholders
Ability to work collaboratively in a fast-paced, team-oriented environment

Responsibilities

Develop & maintain a suite of reporting for Oloâs Go to Market, Finance, & Board establishing new KPIs & leading indicators of success
Develop and maintain SQL queries to extract and analyze data from Snowflake, combining data from multiple systems
Create and manage interactive dashboards using Tableau and Looker to visualize key performance metrics and insights
Conduct deep dive analysis in close coordination with the Go to Market & Finance leadership team to develop an understanding of performance drivers
Monitor data quality & work with stakeholder teams to build & maintain a culture of data hygiene
Assist in troubleshooting data-related issues and implementing solutions to improve data usability and accessibility
Stay current with industry trends and best practices in data analytics, business intelligence, & AI