Senior Business Control Specialist – Financial Center Controls

Bank of America•Rockledge, FL

2d•$70,000 - $104,400•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Requirements

Minimum 2 years experience in process engineering, process design, risk management, or business controls.
Hands-on experience with Single Process Inventory (SPI) and Process Owner Portal (POP), including creating and maintaining process documentation.
Proven ability to document end-to-end process flows, including activities, risks, controls, and key metrics.
Solid understanding of Enterprise Process Management Policy and Standards and ability to apply them consistently.
Strong analytical and problem-solving skills with attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
Excellent verbal and written communication skills for engaging with stakeholders across risk, audit, and business teams.
Proficiency in using enterprise tools and systems for process documentation and quality assurance (e.g., ORCIT, POP).

Nice To Haves

Experience in Financial Center Operations processes and controls
Experience in process or control owner for process aligned to the Single Process Inventory (SPI)
Knowledge of laws, rules, and regulations

Responsibilities

SPI Management & Documentation Create, maintain, and enrich SPI documentation (processes, risks, controls, metrics) in enterprise tools such as Process Owner Portal (POP) and ORCIT. Partner with Process Owners and Delegates to ensure SPI documentation meets enterprise standards and reflects requirement changes. Support ongoing enterprise SPI deliverables and ensure timely completion.
Audit & Issue Remediation Collaborate with Audit, Risk, and Compliance teams to respond to and remediate SPI-related audit issues within established SLAs. Track and report progress on remediation efforts to ensure closure of issues.
Quality Assurance Perform QA reviews in ORCIT to validate accuracy and completeness of SPI documentation. Identify gaps or inconsistencies and work with stakeholders to resolve them.
Stakeholder Engagement Serve as a liaison between the Front-Line Unit (FLU), Business Controls, Risk, and Audit teams. Provide guidance to Process Owners on process design, enrichment, and compliance with enterprise standards.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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