Senior Business Consultant

NICE

3d

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through Contact Center/CCaaS Analytics and Quality program transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization.
How will you make an impact?
Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered Analytics and Quality solution(s)
Designs change strategy across people, process & technology
Serves as a consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
Builds long-term relationships with customers, becoming a trusted advisor
Provides individual accountability toward assurance of customer value realization
Identifies opportunities for additional engagements through service subscription renewals and business development
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Responsibilities

• Deliver strategic consulting engagements that drive measurable business improvements, client satisfaction, and successful adoption of NiCE solutions.
• Develop and execute business cases and value realization plans, aligning solution design, launch strategies, and success criteria with organizational priorities.
• Lead change management and stakeholder engagement, securing executive sponsorship and cross-functional buy-in throughout the project lifecycle.
• Provide expert advisory and project management, including financial analysis, ROI modeling, and strategic recommendations to senior leadership.
• Ensure program alignment and accountability, serving as the primary communication point and driving execution across consulting and implementation teams..
• Drive repeat business through successful delivery, thought leadership, and credibility in advisory services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees