Senior Business Analyst - Remote

UnitedHealth Group•Draper, UT

8d•$71,200 - $127,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of progressive experience in business analysis, systems development, or related enterprise environment
Expertise in requirements analysis, documentation, and process improvement initiatives
Knowledge of AI trends and technologies relevant to financial services (predictive analytics, NLP, intelligent automation)
In-depth understanding of the loan lifecycle
Proven solid analytical, critical thinking, and problem-solving skills with exceptional attention to detail
Proven outstanding communication skills; ability to translate technical concepts for non-technical audiences
Proven ability to build solid relationships across all organizational levels
Ability to travel 10%25

Nice To Haves

Master’s degree (MBA or equivalent) in Business Administration, IT, or related field
Professional certifications: CBAP, PBA, or ECBA
Experience with Agile methodologies and Scrum framework
Familiarity with lending platforms (e.g., LoanPro)
Knowledge of project management tools (JIRA, Azure DevOps)

Responsibilities

Support the maintenance, enhancement, and optimization of existing Loan Origination and Loan Management Systems
Support system improvements, process enhancements, and software updates, ensuring compliance with regulatory changes
Partner with internal teams and third-party vendors to maintain system accuracy and adherence to industry best practices
Support integration of new products, expanded offerings, and critical system integrations
Document comprehensive data and system requirements aligned with evolving business needs and strategic objectives
Serve as a primary liaison across business units, conducting in-depth analyses and creating robust documentation
Evaluate and communicate system requirements, maintain processes, and deliver monthly status reports
Facilitate interviews, workshops, and data collection sessions to capture business needs
Author and maintain functional specifications, BRDs, and process maps
Perform daily analytics to maximize system effectiveness, troubleshoot issues, and identify improvement opportunities
User Acceptance Testing (UAT) to validate solutions meet business requirements
Conduct analyses to support data-driven decisions and strategic investments
Stay current with trends, emerging technologies, and best practices in lending systems and business analysis